Paudin NZ

At Paudin New Zealand, we understand the importance of flexible payment options. That's why we offer a variety of payment methods to ensure that our customers can choose the option that best suits their needs. We accept After Pay and Ping payments for those who prefer a fast and easy digital payment solution. We also accept bank transfers for those who prefer to pay directly from their bank account. And for those who prefer a more traditional payment method, we also accept cash. Whatever your preference, we are committed to making your shopping experience as convenient and hassle-free as possible.

At Paudin New Zealand, we understand the importance of fast and reliable shipping. That's why we strive to get your order out to you as quickly as possible. All orders received before noon will be sent out on the same day, ensuring that you get your products in a timely manner. We work closely with NZ Post to ensure that your packages are picked up promptly, with daily pickups at 2pm. Please note that orders made on the weekend and holidays will be sent on the next working day. We are committed to providing our customers with a seamless and efficient shopping experience, from start to finish.

At Paudin New Zealand, we are committed to providing our customers with high-quality products that are built to last. We understand that sometimes returns may be necessary, and we are happy to accommodate them in the event of a handle crack or knife breakage. However, please note that our knives and cleavers are not intended for bone cutting, cleaning in the dishwasher, or use with acidic products. By following these simple rules, you can ensure that your knives will last for years to come. If a return is needed, we will provide a return label and inspect the knife upon receipt. Our team will process the replacement promptly once the inspection has been completed. We value our customers and are committed to making your shopping experience with us as seamless and enjoyable as possible.

1. What type of knives do you sell?

We sell a wide range of high-quality kitchen knives, including chef's knives, santoku knives, bread knives, paring knives, and more.

1. Are your knives dishwasher safe?

We do not recommend washing our knives in the dishwasher, as the harsh detergents and high heat can damage the blades and handles. Instead, we recommend hand-washing and drying your knives immediately after use.

1. Do you offer a warranty on your knives?

Yes, we offer a lifetime warranty on all of our knives under certain conditions.. If you experience any issues with your knife, please contact our customer service team for assistance.

1. How do I care for my knives?

To keep your knives in top condition, we recommend hand-washing and drying them immediately after use, storing them in a knife block or on a magnetic strip, and honing them regularly with a honing steel.

1. How do I sharpen my knives?

We recommend using a sharpening stone or electric knife sharpener to sharpen your knives. Alternatively, you can have your knives professionally sharpened by a knife sharpening service.

1. What is the best way to store my knives?

We recommend storing your knives in a knife block or on a magnetic strip, away from other metal objects that could damage the blades.

1. Can I return my knife if I'm not satisfied with it?

Yes, we offer a 30-day money-back guarantee on all of our products. If you are not completely satisfied with your knife, please contact our customer service team for assistance.

1. How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Please check our website for estimated shipping times.

1. What payment methods do you accept?

We accept a variety of payment methods, including credit card, Afterpay, and bank transfer.

1. Are your knives suitable for professional use?

Yes, our knives are designed for both home cooks and professional chefs. We offer a range of knives to suit different needs and preferences.

1. Can I customize my knife order?

Unfortunately, we do not offer customization options at this time.

1. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website.

1. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. Please select the gift wrapping option at checkout.