THS MOTO

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Postage and Shipping

We offer free shipping on orders over $99 to residential and business addresses in New Zealand excluding Rural and Bulky Orders. Standard Non-Rural freight below $99 is $6.99, over $99 is free freight. Rural and Bulky orders are $9.99 All orders are sent via courier and you will be provided with a tracking number for your order as soon as we receive it. We cannot send items to P.O Boxes, if you enter a P.O Box we will contact you for an alternative residential or business delivery address. You can combine shipping on multiple items but must pay freight on at least one item, unless it qualifies for free shipping over $99

Shipping Times

Most of our orders are processed on the same day as we receive the order. If your order has been placed after 3pm, it may be processed the next business day.

After your order has been shipped, we estimate you should receive your order based on the timeframes below:

North Island: Generally overnight once dispatched, but please allow up to 3 business days for delivery. Rural delivery can take up a lot longer depending on your address and local delivery provider.

South Island: Smaller items that fit into a courier satchel usually takes 1-3 business days. Medium-large items usually take 2-4 business days. Rural delivery can take up a lot longer depending on your address and local delivery provider.

Outer Islands: We do not ship to outer islands such as Great Barrier Island or Chatham Islands, please ask us a question first to confirm if your shipping address is not the North Island or South Island.

Order cancellation: Orders are processed automatically and cannot be cancelled once shipped. Please choose your items carefully before placing your order.

All returns must have a returns form and be addressed to: THS Moto Returns 10-14 Willoughby Street Hamilton 3200 ?New Zealand

At THS Moto we go above and beyond our obligations under the consumer guarantees act to offer 30 day returns for any product if you have changed your mind, as long as it meets the following criteria:

The return is within 30 days of initial purchase All clothing and luggage must be unworn/unused and unwashed The item has all original tags and the packaging is undamaged in new condition The item has not been fitted to a bike or be in used condition The item does not contain electrical components which would need to be inspected The item is not on sale or clearance The item is dangerous goods

Faulty Products

Outside of the conditions above the product can only be returned if it is faulty. Please note that a product is not faulty if:

You changed your mind about a product You misused or altered a product in any way that caused the problem, e.g. not following the manufacturer’s instructions for use You damaged the product after the sale, this is especially important for electrical items which can be damaged due to poor installation or other electrical system issues. You used the product in a way that a reasonable consumer would not You used the product so much that it is reasonable that it broke You broke or lost the product

Please keep in mind that many of our products are motorcycle hard parts and should be installed by a trained professional. A poor installation or using a product to diagnose a problem is not a fault of the product.

When claiming a product is faulty please provide us with as much information as possible, before returning it to us. We have the right to charge you for the inspection of product that you believe to be faulty. Inspection on electrical items can be expensive and often the fault can be caused by other electrical issues, not through a fault in the product.

We will under no circumstances accept back the following items:

• Dangerous goods items
• Sale items
• Gift cards
• Some health and personal care items

The customer is responsible for any costs incurred in the return or exchange of any items. Please note that THS MOTO is not responsible for any local taxes or currency conversion for returning items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Honda Hamilton, 10-14 Willoughby Street, WKO, Hamilton 3200, New Zealand.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Return Shipping

To return your product, you should mail your product to: Honda Hamilton, 10-14 Willoughby Street, WKO, Hamilton 3200, New Zealand

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our shop opening hours are Monday to Friday 8:30am to 5pm Saturday 9am – 2pm Sunday Close 10-14 Willoughby street, Hamilton 3240

T: +64 7 838 9299

THS MOTO $500 Monthly Prize Draw!

Every order placed from our TradeMe store will enter you in the draw to win $500 worth of products of your choice from THS Moto.

We have over 26,000 listings to choose from so there is something for everyone!

Previous winners:

April 2025 Winner - Tim from Renwick!

March 2025 Winner - Alan from Nelson!

February 2025 Winner - Alan from Tauranga!

January 2025 Winner - Daniel from Whangarei!

December 2024 Winner - James from Matamata!

November 2024 Winner - Tommy from Stratford!

October 2024 Winner - Michael from Porirua!

September 2024 Winner - David from Helensville!

August 2024 Winner - Doug from Putaruru

July 2024 Winner - Grant from Carterton!

June 2024 Winner - Addis from Auckland!

May 2024 Winner - Nathan from Auckland!

April 2024 Winner - Bradley from Manapouri!

March 2024 Winner - Jason from Rotorua!

February 2024 Winner - Nathan from Taranaki!

January 2024 Winner - Mark from Rotorua!

December 2023 Winner - Nathan from the Ashburton!

November 2023 Winner - Chris from the Rakaia!

October 2023 Winner - Joanne from the Invercargill!

September 2023 Winner - Darcy from the Tauranga!

August 2023 Winner - Peter from the Invercargill!

July 2023 Winner - Ian from the West Coast!

June 2023 Winner - Igor from Auckland!

May 2023 Winner - Phoenix from Orewa!

April 2023 Winner - Paul from Putaruru!

March 2023 Winner - Dwayne from Taranaki!

February 2023 Winner - Peter from Waihi!

January 2023 Winner - Greg from Pirongia!

December 2022 Winner - Matthew from Napier!

November 2022 Winner - Jackl from Hamilton!

October 2022 Winner - Talor from Te Puke!

September 2022 Winner – Phillip from Auckland!

August 2022 Winner – Sam & Sharee from Southland!

July 2022 Winner – Keagan from Christchurch!

June 2022 Winner – Dion from Glen Eden!

May 2022 Winner – Karl from Whangamata!

April 2022 Winner - Darren from Manukau!

March 2022 Winner – Alan from Auckland!

February 2022 WINNER - Lachy from Renwick!

January 2022 WINNER - Micky from Wellington!

December 2021 WINNER - Jeremy from Huntly!

November 2021 WINNER - Matthew from Napier!

October 2021 WINNER - Hank from Christchurch

September 2021 WINNER – Dion from Manukau!

August 2021 WINNER – Stephen from Rotorua!

July 2021 WINNER – Alex from Porirua!

Conditions:

The prize draw runs monthly, only orders placed during that month count as entries to that month’s draw.

The prize will be drawn on the first Monday of the following month and the winner announced on this page and via email.

Orders that have been returned or refunded will not be eligible to win the prize.

$500 worth of gear cannot be redeemed for cash.

The prize must be redeemed in full and cannot be transferred to anyone else.