Shipping Cost

The products you purchase in the WASSUP store provide free delivery service. (New Zealand-wide)

Shipping Method

After you place the order, we will pack the goods within 24 hours and deliver them to the logistics company. When the goods arrive in New Zealand, they will be delivered by New Zealand Post.When the item is delivered, if possible, the item will be left in a secure location at the specified address.

Shipping Times

Most orders are dispatched on the next working day. Our estimated delivery time is 7-10 days.

1 WASSUP will allow a return where you have changed your mind, provided that the item in question is:

• returned within 14 days of receiving order;
• as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
• in a resalable condition; and
• not damaged in any way.

2 We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3 You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by WASSUP, you will not be eligible for a return.

4 You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5 If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

INCORRECT OR FAULTY GOODS Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by WASSUP within 30 days.

At WASSUP, we like to think that shopping online is an easy and convenient option for our customers. That’s why we have put together the answers to the most frequently asked questions our customers have, so that you can continue to shop confidently with WASSUP on Trade Me. However, if you still have questions, Contact via email.

We’ll do our best to quickly respond to your questions between Monday and Saturday, from 8.30am to 6.00pm (excluding Public Holidays).

Pricing

I have previously seen and/or purchased an item at a lower price, can you honour this? We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.

Payment

We only accept payments through Ping and Afterpay.

Shipping

How much does delivery cost? The products you purchase in the WASSUP store provide free delivery service.(New Zealand-wide)

Can I pay for overnight or express deliveries? Unfortunately not, at this current time we only have one freight option available.

How will my order be delivered? Your order will be delivered to your door via New Zealand Post Express; this can be a residential or business address.If the courier cannot contact you, the shipment may be temporarily returned to the post office. You can contact them by phone - Tel: 1800 817 538/13 13 18

How long will my order take? If you are in a residential area please allow 7 – 10 business days for your order to be processed and delivered to you. For rural areas, and during busy sale periods, please allow a further 1 – 2 business days.

Do you offer international shipping? WASSUP Trade Me store currently doesn’t offer international shipping. We only deliver to addresses within New Zealand.

My item arrived damaged - what should I do? If you have received a faulty or damaged item Contact via email Mithrim6691@outlook.com. to discuss the issue and work out an appropriate solution.

I received the wrong product - what should I do? Contact via email Mithrim6691@outlook.com and explain that you have received an incorrect item. Our team will work with you to discuss the issue and come to an appropriate solution.

Returns & Refunds

Can I return a Trade Me purchase to a WASSUP store? No, unfortunately you can't. If you want to return an item purchased on Trade Me, Please contact our customer service via email and our customer service will provide you with the return address.

How do I get the order back to you? Returns can be sent from your nearest Post Office. To ensure that the item arrives in original condition, it is important that the packaging used is robust enough to protect the item. For all returns that relate to a “Change of Mind” postage must be paid by the returnee and will not be refunded. We recommend that you obtain proof of postage and

retain this to enable you to track your return.

Will you refund my delivery charge if I change my mind? We’ll refund you what you paid for your product(s) but not the delivery charge, unless the order was faulty or incorrect.

Summit Club

I am a Summit Club member; can I use my membership to shop with WASSUP on Trade Me? Unfortunately, WASSUP Trade Me store is separate from our Online Shop and Store network. As such, your Summit Club membership is not valid for orders from WASSUP Trade Me store.

Whether you have a question about our Trade Me store, our products or anything else - we'd love to hear from you. Please contact our customer service team via email.Thank you.

Customer Service

Email : Mithrim6691@outlook.com

Mon - Satur 8.30am - 6.00pm (excluding Public Holidays).