Payment instructions will be automatically sent to you at the time of purchase.

We accept payments through Pay Now. Pay Now allows you to pay instantly for your purchases by credit or debit card on Trade Me

DISPATCH NEXT DAY. Once your payment has been cleared our aim is to have your order on their way the very next business day from our warehouse in Mount Martha, Australia.

DELIVERY. The usual delivery time once your order has been dispatched is 4 – 10 business days to most areas but can take longer for some rural delivery areas.

TRACKING. Parts are sent by Australia Post and delivered by NZ post. All of our deliveries have individual tracking numbers which are sent to you with our dispatch confirmation email. Tracking numbers can be checked at:

https://auspost.com.au/mypost/track/#/search

https://www.nzpost.co.nz/tools/tracking

We offer good old fashioned, common sense warranties.

No matter what the problem is please contact us first with your invoice details so we can work out the best way to help.

Contact- mailto:animalfarmacy@live.com.au

FAULTY. We will replace your item including the shipping costs if the item was found to be faulty or non-functional within 14 days of arrival date. Buyer to cover shipping costs, each way, for warranty purposes after 14 days.

CHANGED MIND. Returns due to change of mind or incorrect selection; the buyer will cover shipping costs of the returned product. Items will only be accepted if they are returned new & unused.

INCORRECT SUPPLY. If we stuff up and send the wrong part to you, generally the part will need to be returned before correct item is sent – we will replace your item including the shipping costs if notified within 14 days of arrival date.

DAMAGED IN TRANSIT. Please inspect your parts immediately you receive them and contact us straight away if any goods have been damaged in transit. Please contact us first so we can organise with you the best way to fix help you. We may need proof (pics etc) so we can claim against the carrier.

After contacting us you can send all Eligible Returns to;

Animal Farmacy PO Box 3168 Mornington Vic 3931

Email: mailto:animalfarmacy@live.com.au