We accept the following secure payment methods:

• Credit/Debit Cards (Visa, MasterCard)
• Trade Me Pay Now
• Bank Transfer (NZ bank accounts only)

Bank Details for Transfers: Account Name: Aroha Kiwi Picks Bank Account Number: 02-0466-0485134-001

We provide fast and reliable shipping within New Zealand.

Some items are eligible for free standard shipping.

All items are shipped from within New Zealand. While our products are globally sourced, they are stocked and dispatched from our NZ base.

Orders are usually dispatched within 1–2 working days.

Tracking information will be provided once your order is shipped.

Delayed Delivery Guarantee (NZ Domestic Orders)

While we strive to ensure timely delivery within New Zealand, occasional delays during domestic transit may be beyond our control.

If your parcel has not arrived within 15 working days, we will refund the shipping cost, fully covered by us.

If the item is still undelivered after 20 working days, we will issue a full refund, including shipping costs.

Please contact us via Trade Me messages if you experience such delays — we’re here to help

Your satisfaction means the world to us.

If the item is faulty or not as described, we accept returns within 30 days from the date of receipt.

Returned items must be unused and in original packaging.

If the return is not due to a product fault, the buyer is responsible for return shipping costs.

Change of Mind Returns If you are not satisfied with the item or simply change your mind within 30 days of receiving the product, we are happy to offer a full refund as long as:

• The item is unused and in its original, undamaged packaging
• The return is initiated within 30 days of receipt
• Please note: The customer is responsible for the return shipping cost in this case.

Please contact us via Trade Me messages to request a return. We will respond within 24 hours.

We’re here to make your shopping experience as smooth and enjoyable as possible.

Our goal is to bring you stylish, meaningful jewellery and home essentials at prices that won’t break the bank.

Q: How do we keep prices low? A: We work directly with trusted suppliers, avoid middlemen, and keep our operations lean — which means better value for you without compromising quality.

Q: Are your jewellery items made in New Zealand? A: Some of our pieces are locally sourced from talented New Zealand creators, but many are curated from trusted global partners across Asia, Europe, and North America. Every item is carefully selected with New Zealand’s relaxed lifestyle, natural beauty, and aesthetic preferences in mind.

Q: Do you offer combined shipping? A: Yes! If you purchase multiple items, we offer combined shipping discounts to help you save more. Please message us before making payment so we can apply the correct shipping rate or send you a combined invoice.

Q: Can I request specific jewellery styles or custom sourcing? A: Absolutely! We are your global jewellery pickers, and we love a challenge. If you’re after a certain style, theme, or material, feel free to ask — we’ll try our best to find it or suggest something similar.

Q: How long will delivery take? A: Standard shipping within New Zealand usually takes 2–5 working days. Express delivery arrives in 1–2 working days after dispatch. All orders come with tracking information.

Q: Are your products hypoallergenic? A: Many of our jewellery items are made with nickel-free or hypoallergenic materials. If you have sensitive skin, feel free to ask us before purchasing — we’re happy to help!

We want to help you find the right fit and shop with confidence.

For most products, we provide measurements in both centimeters (cm) and inches (in) to give you a clear idea of the item's size.

This includes jewellery such as rings, necklaces, earrings, and hair accessories, as well as lifestyle items like mats, cushions, and more.

Please note that some products may not have size details listed if the supplier has not provided them.

However, you're always welcome to contact us to ask for measurements — we’ll do our best to assist.

If the item is adjustable (e.g. open rings or elastic bands), this will be noted where possible.

If you’re unsure about sizing, feel free to message us via Trade Me — we’re here to help!

Aroha Kiwi Picks (Online Lifestyle & Jewellery Boutique on Trade Me)

Aroha NZ 10B stirling Grove Greerton Tauranga 3112 Phone: 027 230 1666 Message us anytime via Trade Me

Warehouse & Dispatch Center (Online Order Fulfilment & Customer Service)

Hours: 9:00am – 5:00pm Monday to Friday 10:00am – 4:00pm Saturday & Sunday

This is not a physical retail store – all orders are dispatched from our Tauranga base. Please contact us before returning any items.