Free Shipping across New Zealand

We ship all of our products from our third-party warehouse in Mangere, West of Aukland. We usually use NZ Post for our deliveries across the North Island, and delivery to North Island addresses usually take no more than a few days to arrive. South Island deliveries can use other couriers, and you should expect slightly longer delivery times to addresses on the South Island.

Due to the impact of Covid-19, some delivery times and stock levels may be affected.

As of March 2022, delivery times are quite normal, but be advised there may be some localised delays in some areas. Please do not hesitate to reach out to us if you would like to check delivery times to your area.

Customs Duty, GST and Tax

All our prices include GST, and we do not charge any additional import or duty fees on our products.

3 Year Warranty

Artist Guitars will cover any faults in workmanship or materials for a period of 3 Years from the date of purchase. If you have any issues simply contact us with a description of the fault and a copy of your original invoice number, a photograph of any fault will also help in most cases.

Warranty is only valid to the original purchaser and is only available in the country of purchase. In most cases the issue can be fixed by replacing a part, and if so, we will send the part to you for free. If more extensive work is required we will get the unit returned to us, and in some cases we will just send you out an immediate replacement.

100 Days Free Returns

We understand that when you buy items online that you want to feel safe in the knowledge that you bought the right item, it will arrive as described, and it will be in the same condition you would expect from a normal brick-and-mortar store.

Our 100-Day Free Returns policy covers you completely, so if you're not totally satisfied with the quality of your purchase, simply contact us and we will arrange a free return and a full refund, replacement or exchange.

Phone: AU: 1300 489 816 NZ: 0800 025 467

Livechat: Chat via instant message with one of our helpful Customer Service team via our website

Address: PO Box 339, Wanaka 9343

Hours: Mon-Sat: 8am-4pm (Closed Sundays and Public Holidays)