Automotive Warehouse

We accept all forms of payments available on Trade Me except for cash and cheques.

Available Methods:

• Debit Card (via Ping)
• Credit Card (via Ping)
• Ping
• Afterpay
• Bank Transfer

We use both CourierPost and Mainfreight for our choice of freight companies when delivering your item(s) to ensure your package arrives on time and in excellent condition.

However, on the rare occasion, we may use another freight company depending on many variables.

Shipping Restrictions

We are unable to send any freight during any New Zealand or Canterbury public holidays or any day that either CourierPost or Mainfreight are not operating.

All our products are of high quality and believe you will never need to make a return, however if you do, please get in contact with as soon as possible. We honour all current consumer laws.

Change of Mind Policy

We do not offer any refunds on returns where you have changed your mind, or you no longer require the product.

Does Not Fit Policy

Our fitment and usage guides are indicative only and to be used as a guide only. If you are unsure whether the item fits your requirements, please let us know of your situation (or vehicle registration, VIN, or chassis number in relation to parts) using Trade Me’s Q & A feature and we will do the best to our ability to ensure that the item is to suit your requirements.

If your vehicle has been modified by you, or anyone else, whether known or unknown by you, we cannot offer a refund on the item purchased if it no longer fits your requirements due to those modifications.

Any item sent to you that is incorrect due to fault or error of our own, a full refund, including freight charges, will be given.

Refunds Policy

Current consumer laws are applied to all eligible purchases. All refunds will be given via the same method the payment was made. We do not cover the cost of delivery back to our warehouse. It is your responsibility to return the item to us in a safe manner and we are not responsible for items being returned to us which are lost or damaged in transit.

Purchasing with us is extremely straight forward however sometimes you have questions, so here are the most frequently asked questions.

Orders

Can I collect my purchase instead?

Sorry, we are an online store only and all purchases are sent via freight to you.

Why does my item(s) have no packaging?

Since we typically purchase our stock in bulk, the items are usually combined into one package – this is generally typical with our genuine OEM vehicle products.

Shipping

Which freight companies do you use?

Currently we use CourierPost and Mainfreight however on a rare occasion, we may use another company.

Do you combine freight?

We combine freight on multiple item purchases e.g. If you purchase 2 x ‘GENUINE BOLT’ on the same auction during the same order/purchase.

What are your delivery times?

If you are in a central city then it will take between 1 – 3 days however if you are rural (based on the freight companies ruling) or have purchased an item(s) considered bulk, please allow 5 – 7 days.

Do you ship overseas?

Yes, please let us know your location (country only) and we can get a quote for you.

Warranty

What is the warranty on the item I purchased?

We pass on all and any terms and conditions given by the brand themselves and follow their warranty period lengths.

Do you offer an extended warranty?

Currently we do not offer this service.

Returns & Refunds

How do I return this item to you?

Please contact us and we will begin the process.

How will you refund my purchase when a return has been approved?

The method in which you paid e.g., if you paid using Ping by Trade Me, a refund will be given via that method.

If you need to get hold of us, we can be reached via e-mail – you can get this from the payment instructions sent to you by Trade Me that was sent after your purchase.