Payment

We accept Pay Now / Credit Card / Internet Banking / Bank Transfer / Direct Credit / Bank Deposit, Cheque and After Pay for certain items. Payment Instructions for these methods are automatically sent to winners within a few minutes of the listing closing. We would appreciate completion of payment within 3 business days of the end of your purchase.

Layby

We offer lay-by for all the products. 20% deposit is required 3 days after the listing finishes. We will send goods after full payment received.

If you receive a product that is damaged or faulty, we will happily replace or give a refund, if contact within 3 days after receiving the goods.

Bellas Boutique is happy to swap rings if the size 'doesn't fit', if we have the same ring in the requested size as per any size options on the listing, in stock, at the time we receive the return. The customer will be responsible for all courier charges. Contact must be made in 3 days after receiving the ring.

Please carefully read the measurement for the clothes and dresses as we cannot replace or refund unless they arrived damaged or faulty.

When you return product, please contact us first, and make sure to enclose the auction or reference number.

Please read the listing carefully, as returns will not be accepted if the buyer simply changes their mind, if the item is not "what you expected', if "the picture is not to scale" or if "the colour is slightly different on my computer" etc.

Bellas Boutique adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions.

How do I Combine Shipping?

To combined items, it's just $1 each combined item! When you have finished winning items, simply pay 1 x full shipping (highest full postage) on one item, and $1 combined shipping on the each of the other items. That way we know you are all set to receive your treasures.

If paying by bank deposit, please use any one of your auction numbers as your bank deposit reference.

Most orders ship on the next business day after payment is received, thou some banks take time for the payment to show up . We will send you a shipping confirmation email which includes your tracking number and website to track your package. It normally takes 1-2 working day to arrive (rural delivery takes about 1-3 working days).

What is your Return Policy?

We have a very easy return policy. If you are not 100% satisfied with your purchase, you may return your item for a refund (excluding shipping charges) within 7 days of receiving it. No question asked! The item must be unworn or only tried on for fit/sizing.

Can you provide a GST invoice?

We are GST registered and are able to provide a GST invoice upon request.

How do I talk to Customer Service?

We open Monday to Friday except weekends and public holidays. All emails, questions & queries will be answered within 24 hours of us receiving them. We strive to reply to all emails but in the event that you have not received a response within 24 hours then please check your junk box or just message again, we may have missed it.

How to find my right ring size?

A simple way: You can use a string to wrap up your finger to get circumference, then divided by 3.14 to get diameter. We have listed the available sizes with internal diameter in most ring listings.

Emails, questions & queries will be answered between Monday - Friday (We don't check emails over weekend or public holidays). We check and answer your emails within 48 hours due to high volume of emails we receive every day.