We use NZ Post / CourierPost overnight delivery to any address in NZ – metro/rural and PO Box. This service usually means delivery is the next working day. For rural customers this can take an extra day. So normal delivery times for all our customers is 1-2 days, or 1-3 for rural.

Whilst we sometimes work weekends, in NZ the couriers don’t. All orders that we receive over the weekend will go out on the following Monday.

We are an online only trader so cannot currently do pick-ups but we do have a physical address for things like returns; Bemo Limited PO Box 185 Silverdale Auckland 0944

Please contact us if you wish to return an item, or there has been any issue. You can contact our team by email or phone: Phone : 0800 236600 (0800 bemo00)

Returns

We rarely have returns but are happy to do this for products that are in a resaleable condition, which means they are unopened and undamaged, within 30 days for a full refund.

If you wish to return please contact us first (0800 236600), wrap the items well and return with your name and order number as reference to our address below. Bemo Limited PO Box 185 Silverdale Auckland 0944

Refunds

We will refund costs for returns after the products have been received. Refunds can only be made to the same payment method used when ordering.

Cancellations

We can cancel and refund an order when it has not been despatched. Please contact us as soon as possible as orders are processed quickly.

Incorrect Products Supplied

We are human and on a rare occasion we may send you an incorrect item. If this happens we accept full responsibility, will check it out, and correct it for you. Just contact us if this is the case.

Damaged or Lost-in-Transit

We use NZ Post / CourierPost’s tracked non-signature overnight delivery service as we think it’s by far the best in NZ. When we fulfil your order we send you the tracking details with a link to the NZ Post site and your tracking code.

If you do not receive your order within at the very most 5 working days please let us know. We will get it investigated and resolve any issue with NZ Post and you.

You can contact our team by email or phone Phone : 0800 236600 (0800 bemo00)

Our normal working hours are Mon-Sat 9am-5pm. But as we are a family-owned business we do take emails and calls outside these hours.