Boxhill

We are committed to providing a fast and reliable delivery experience through our partnership with NZ Post's courier service.

Our Delivery Guarantee ensures that if your parcel is lost or damaged, we will work to make it right.

For deliveries within New Zealand, target delivery times are overnight to urban areas and 2-3 days for rural addresses.

We also ship to Australia and deliveries typically arrive within 2-8 working days, depending on the location.

Once your order is dispatched, you will receive an email with a tracking number so you can follow its journey.

Our returns policy is designed to be simple and stress-free, ensuring you find your perfect fit. We offer several options to suit your needs.

You can exchange an item for a new size or a different product, or you can opt for a store credit which never expires. If you prefer, we can also provide a refund to your original payment method.

For a successful return, items must be in brand new, unworn condition with all original tags attached and returned within 7 days of delivery. Our goal is to make the process as easy as possible so you can shop with confidence.

And of course, if something arrives faulty, our Happiness Guarantee means we’ll make it right at no cost to you.

If you have any questions about our products or service, we’d love to hear from you!

The best way to reach us is by email, so we can keep everything in one place and give you the best service.

We’ll do our best to get back to you as quickly as we can