Price on listings include GST and exclude freight charges unless specified and are subject to change without prior notice.

All purchases must be paid in full and accepted in the following form of payment

• Electronic Banking Bank: ASB Bank Branch: Central Auckland Commercial Banking Account Name: Cackle Incorporated Limited Account number: 12-3109-0100703-00
• Credit card via Ping
• Afterpay

Payment must be made within 3 days of auction/sale finishing.

It can take up to 48 hours for transferred funds to clear. Purchased items will be processed and dispatched as soon as the payment has appeared in our account.

Please note that payments made over a weekend may not show in our account until Tuesday morning. Public holidays also may add an extra working day.

Our preferred shipping courier is NZ Post. Most items arrive overnight, though South Island deliveries can take an extra day or two. Please DO NOT sign for your goods until you have inspected the contents. Any goods signed for that are later found to be damaged cannot be claimed on. If your goods do arrive damaged, DO NOT sign and contact us immediately.

Shipping Cost Please refer to the listing

Shipping Times For same day dispatched, order needs to be received by 1:30PM at the latest. Otherwise, orders are dispatched on the next working day.

We delivery via a tracked courier service – once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

Standard NZ delivery is overnight on most goods to major cities, thought South Island deliveries can take an extra day with additional time for rural deliveries.

Restrictions Cackle TradeMe store offers delivery within New Zealand only. We do not currently ship to international addresses.

Please note that orders placed after 1:30PM on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classified as a business day.

All goods to be returned must have a Goods Return Authority issued by Cackle. The issue of a Goods Return Authority does not guarantee that we will accept the return.

Non-Faulty Returns If you’ve changed your mind, we will accept a Return (at the buyer’s cost) within 7 days provided the item is unopened, unused and in pristine re-sellable condition.

Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 15% restocking fee. Freight charges will not be credited under any circumstances.

Faulty Returns If the item arrived faulty or did not work as intended, we will arrange for the repair or replacement of your item after it has been returned and tested.

Faulty goods will be subject to the normal return procedures for the specific brand being returned.

You will be liable for all delivery and insurance charges incurred in respect of returned goods.

Whether you have a question about our Trade Me store, our products or anything else. Please contact our Customer Service Team.

Customer Service Toll free: 0508 222 553 Local: 09 368 5639

Our business operating hours are Monday to Friday 9AM to 5:30PM