We have a wide range of payment options available to make it as easy as possible for you to finalise your order. Our online checkout system accepts credit cards (MasterCard, Visa and Amex) and Afterpay. We also offer Direct deposit, but these orders will need to be processed manually once the payment lands in our account. All pricing on the website is inclusive of GST. We believe this is the easiest and fairest way to display product prices.

Our Warehouse ships orders Monday to Friday from our Gold Coast Australia facility, we use a wide range of freight companies to ensure that your orders are delivered with the best mix of delivery time frame and at the best rates possible to NZ.

Freight costs will be displayed on each item you are purchasing and shown during the TradeMe checkout.

Most freight companies that we use will make deliveries between Monday to Friday, for this reason we do recommend that you use a postal address that someone will be available for collection during business hours. Please ensure that you double check and confirm the shipping details as not all shipments are able to be redirected once in transit.

You agree that the parcel is deemed received when left at your premises.

Car Mods Australia, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release ‘Car Mods Australia’ from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give ‘Car Mods Australia’ Authority to Leave, you will have to be at your premises in order for the delivery to occur. You may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely country to country. You must meet any additional charges for customs clearance, and we recommend that you contact your local customs office for further information.

CAN I return my purchased item?

Not all items purchased from CMA can be returned for a refund. Items that are not in stock in the Car Mods Australia warehouse that need to be ordered from a supplier cannot be returned. We suggest checking with our friendly team prior to ordering if the item is not in stock.

No returns will be accepted after 30 days from when they are received.

Items that are available for return will attract a 15% Return Fee when refunding via your original purchase method. You can opt to instead receive store credit applied to your customer account for 100% of the original purchase price.

Please note any products that have been opened, test fitted, damaged, packaging or contents lost or damaged will NOT be accepted for return. Also note shipping costs in your original purchase will not be refunded.

If the part supplied doesn’t fit the vehicle or intended purpose specified by us, we’ll happily pay for return shipping and provide a full refund or exchange.

Please choose the items carefully before making your selection and proceeding with the purchase of our products as we do not refund for change of mind.

CANCELLING ORDERS

Not all items purchased from Car Mods Australia can be cancelled.

Items that are not in stock in the Car Mods Australia warehouse that need to be ordered from a supplier cannot be cancelled once they are in transit.

Items that are made to order or procured for an individual order cannot be cancelled once manufacture has begun production.

TRANSACTIONAL COSTS

Due to the associated transactional costs from the use of Afterpay, any order cancelled using this payment method will attract a 6% processing fee. Swapping to another product with Car Mods Australia will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the return fee.

HOW do I return my purchased item? >

Firstly you will need to contact CMA by phone, email or live chat to require a return for your item, please make sure you state your Purchase ID. If CMA approves your return request you will be provided with an RMA number. Use this as your reference number in all future communication with CMA regarding your return.

Once you are given an RMA number by CMA you will then be responsible for shipping the item back to CMA. Ensure you use a courier service with tracking capabilities and insurance options. Ensure the item is packaged well and securely and will not deteriorate or get damaged. The item must be returned in perfect original condition including its original packaging for a return to complete. Affix the RMA Number and our address 3/24 Technology Drive, Arundel, 4214 Australia to the package.

WHEN will the refund be applied?

Upon receiving the item CMA will process the return within 48 hours. Once completed you will be advised of the return approval status.

Once approved for refund your selected refund method will be processed.

CAR MODS AUSTRALIA PTY LTD

Address

3/24 Technology Drive, Arundel QLD 4214

Hours of Operation

Monday to Friday: 9:00 - 17:00

Phone

(07) 5610 2123

Accounts: (07) 5610 2123

International: +617 5610 2123

Email Address

sales@carmodsaustralia.com.au

ABN

14 146 318 612

ACN

146 318 612