We accept Payment via the authorized Trademe payment system. You may use your Credit Card or Debit Card. We no longer accept payment via Direct Credit

Where ever possible we have set up each item to allow for combined freight in order to save you money. This may not be always possible on occasion due to carton sizes and weight.

If you by any chance pay too much on the freight cost it is our policy to refund the difference via the TradeMe credit payment system

Please note we cannot send items to Post Office Box Numbers. We need a physical address.

If you are Rural, please note that fact carefully on your order, as the Courier companies are now fully integrated with Post Codes and we find that borderline rural deliveries are sometimes delayed due to incorrect addresses on the freight System.

Please add a Contact Phone Number when purchasing to allow Couriers to make contact during the delivery process.

We abide by the normal Consumer Guarantees Act as promulgated in New Zealand. It is our intention that you the customer should be happy with your purchase and that the item is fit for purpose. That being said , we are not bound to give a refund if you have simply changed your mind. Please contact us should you have a problem with any item purchased from us.

Strictly Only by prior approval:

Sanzi Imports Ltd 1 / 95 Ellice Road Glenfield Auckland 0629

CUSTOMER SERVICE:

Our Trade Me page is managed Monday to Friday 8.30 – 5pm. We will endeavour to answer all questions, emails and winning auctions within the same working day. If an auction is won after 3.30pm contact and dispatch may be delayed until the following working day. Saturday Pick-ups by Special Arrangement and only after Buy Now Option is activated

GST TAX INVOICES:

We are a GST Registered Company and a Commercial Invoice will be provided with every sale.

FEEDBACK

Our feedback gives you good assurance about our products, and services. Thousands have purchased from us and you can learn a lot about us through their opinions. We will place a positive feedback for you once the payment is received and we will appreciate if you could do the same if you are satisfied with the product you receive.

If you are unsatisfied with your purchase, please contact us before placing a neutral or negative feedback. We will try our best to resolve the issue.

Privacy Act:

Under no circumstances will we pass your details on to a third party, and all information supplied is considered private and confidential. No credit card information is stored unless directly requested by the customer.

All items carry a 6 month Return To Base warranty unless stated otherwise. We honour the NZ Consumer’s Guarantees Act and any relevant NZ consumer rights legislation.

Items sold will not be covered by warranty if they are sold as pre-used or Factory Seconds unless otherwise stated, Items will not be covered by Warranty if they are damaged by liquid, impact or any misuse by the user. In addition, removal of any label, tampering, or any unauthorised use also voids the warranty.

Phone:

09-9157179

Physical address:

Sanzi Imports Ltd 1 / 95 Ellice Road Glenfield Auckland 0629