PAYMENT

Bank Transfer- Payment instructions will automatically be sent as soon as you click buy now on trade-me, Westpac payments will be processed on the same day and we can send the item as soon as we receive the payment.

Money transferred from other banks may take up to 2 days.

Payment made on weekends through bank transfer also takes up to 2 working days after the payment was made.

Allow 2-5 days time for the item to get to you after the payment has been made and processed by us

__GST Invoice __

We are happy to provide you with a GST invoice if you require it when you purchase, just email us or add a note when you purchase.

Security

If you choose a direct payment gateway to complete your purchase, we then store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our shipping usually takes 2-5 business days and 24 hours of processing time after the order has been placed.

Our Courier Services are: NZ Couriers Your items will be priced and shipped according to the size, weight and locality to be delivered with any of the specified courier services above. For any further details relating to your order and shipping please email us.

Our Return and refund policy last 7 days from delivery or pick-up purchase of items. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

WARRANTY

Manufacturing warranty cover is 6 months on electrical items. Before 6 months are over, we will need the item back to base(Shipping cost will not be covered back to base) We will first get it checked with our electrician and try to get it fixed otherwise a replacement will be offered. A refund will only be possible if the item is out of stock. After the 6 months are over, nothing can be done from our side, we can happily offer you 15%

The Company warrants that it will repair any defects in the goods if written notice of the claim is received by the Company within seven (7) days from the date the goods were delivered. No claim shall be accepted under such warranty if any attempt to repair the defective goods is made by any person not authorized by the Company, or if the defective goods have been modified or incorrectly stored, maintained or used. If the Company elects to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify and the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified.

CANCELLATIONS

Once the order has been placed, it cannot be cancelled due to any circumstances. If the item is faulty please read our refund and exchange policy.

LIABILITY

The Company shall not be liable for any loss of any kind whatsoever suffered by the Buyer as a result of any breach of any of the Company’s obligations under the contract, including any cancellation of the contract or any negligence on the part of the Company, its servants, agents or contractors, nor shall the Company be liable for any loss, damage or injury caused to the Buyer’s servants, agents, contractors, buyers, visitors, tenants, trespassers or other persons. The Buyer shall indemnify the Company against any claim by any such person. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods Manuals or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted: (if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We do not refund on change of mind and only refund for damaged items.

* Decision on the refund is solely at the discretion of the seller.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to Unit 2c 22 Harris Road, East Tamaki, Auckland, New Zealand 2013.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping items back to:

To return your product, you should mail your product to Unit 2C, 22 Harris Road, East Tamaki, Auckland, New Zealand 2013. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.