You will receive an email immediately after your purchase. Our preferred methods of payment are bank deposit or cash. Credit card can be used to make your purchase through http://www.paymate.co.nz however you will need to add 3% to the cost of your purchase to cover the cost of this transaction. Cheques are fine if you are not in a hurry. All products are despatched promptly once funds clear and a confirmation will be sent.

Our account details are: Bank

ANZ Hastings

Account Name:

East Coast Suspended Ceilings

Account Number:

01-0646-0055617-00

A copy of your GST invoice is available on request.

Product shipping depends on the product purchased however the bulk of sales - Polygold and Ecomax ranges are delivered on our own trucks. These trucks run: Daily to Auckland, Hamilton, Palmerston and Christchurch Twice weekly to many other North islands towns. Weekly to some further away towns like Whangerei and a lot of larger South Island towns Less frequently to Gisborne, the west coast and areas around Queenstown

We will travel anywhere if it is going to be cost effective for us. The more bales you purchase the further afield we will go. We are happy to drop your bales off anywhere that we are already travelling to or driving past for 5 bales or more. We can also deliver to a trucking depot for you to on-ship the product. We also offer immediate pick-up in Hamilton, Napier, Palmerston North and Christchurch.

Shipping - Other Products For all other brands of products please see individual listings for shipping details. We generally use external carriers. Many auctions show product pricing with freight included as insulation is very bulky and can be expensive to transport.

All of our products are high quality and most have been through the rigorous Branz appraisal process. All products are made specifically for the New Zealand market and under the building code are expected to have a 50 year minimum durability period. In the unlikely event that there is a problem with any part of your order or products please contact us immediately so we can fix the problem for you.

With a brands of insulation we are selling at the moment, have never had a single bale of product returned or notified as being faulty or of poor quality.....so please buy with confidence.

Company Name:

East Coast Suspended Ceilings

Customer sales/ support line:

0800-206-2879 - Select option 2 for insulation

Trading hours:

Open 7 days per week, 7am - 10pm

Product collection hours:

Monday - Friday 7:30am - 4:00pm, or by arrangement Napier store - Pick up by arrangement during trading hours

Product pick-up depots:

Pick-up locations in Auckland, Hamilton, Napier, Palmerston North, Wellington and Christchurch- not all products available in all stores so please see auctions for details.

Office Details:

162 Te Awa Avenue Napier Phone/ Fax: 06 8355123