GST INVOICE

We are GST registered and are able to provide a GST invoice if required at the time of purchase.

PAYMENT INSTRUCTIONS

Delivery addresses are accepted via Trade Me ONLY – please do not email this to us, this helps us to ensure that the goods are going to the true account holder. Sometimes payments can take a few days to appear in our account, rest assured though we want you to receive your goods as quickly as possible and will always despatch as quickly as we can. Note that the last week prior to Christmas is likely to be very busy for couriers, so you need to allow for this if buying for gifts.

SHIPPING COST

If you use the ‘Add to Cart’ cart function you can benefit from FREE SHIPPING on purchases totalling over $75 in a single transaction. Free shipping does not apply to Rural Delivery, Waiheke, Chatham or Great Barrier Island. Each listing has an applicable shipping cost and is dependent on the delivery address, generally multiple same item purchases incur a single delivery fee.

Freight for Waiheke, Great Barrier and Chatham Island addresses can be calculated on request.

Shipping method

We despatch all orders by signature required courier. Please make sure the delivery address is where someone can sign for the delivery and provide a phone number for the address label.

Delivery time vary but you can generally expect it to take 3-10 business days after dispatch, wherever possible we will provide you with a tracking number by email.

Sorry, but we cannot currently offer next day or weekend delivery.

All orders are delivered using courier and so we can only deliver to residential or business addresses - PO Boxes are not a valid courier destination.. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when the courier calls, they will leave a missed delivery card explaining what to do next.

Combined shipping

Yes, we are happy to combine shipping, if purchasing multiple items you can pay only the highest postage cost from the products in your basket, or take advantage of the freight free offer by ensuring that your basket total is above the threshold (currently $75.00).

FatBird adheres to the Consumers Guarantees & Fair Trading Acts along with Trade Me's Standard Trading Terms and Conditions

• Please inspect the goods prior to signing for them as if goods are signed for ‘in good order’ we are not able to make a claim with the courier.

We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. Please check each product carefully for correct warranty type and period.

• The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. FatBird reserves the right to refuse courier claims that are made after this time frame. Contact must be made directly with Fat Bird for approval prior to returning goods under warranty, invoices and auction number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
• FatBird will replace or repair where possible and refunds will only be offered where a replacement is not available.
• Products must be returned with all accessories including their original undamaged packing materials, cartons and boxes.
• The Buyer has the responsibility and expense of sending back any faulty product to FatBird. In the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported, the buyer will be required to pay for return postage costs and only after that will the item will be returned.
• Items returned without prior communication and approval from FatBird and or without enclosed documentation will not be processed.
• Warranties are not transferable.
• Warranty valid in New Zealand only.

We do not have to give you a refund if:

• You decide you don’t want the goods
• You find the same thing cheaper elsewhere
• You bought something for someone else that they don’t like or already have
• You bought something that doesn’t match what you already have

If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.

We will always respond to emails as soon as possible however please accept that our reply may take up to 3 working days. If you have not received a response within 3 working days please check your junk box, spam blockers etc.

Contact us

FatBird PO Box 1044 Pukekohe, 2340