Folders

We take most major credit cards, Paypal, Apple Pay, Google Pay, and Shopify Pay. We can also offer finance terms through QCard, Gem Visa, Finance NOW

BANK DETAILS

Bank of New Zealand Kaitaia Swift Code: We do not ship offshore BSB 020336 Account Number: 0034845 00 Account Name: For 100 percent Folders Kaitaia

The item I received is not the item I ordered Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Folders. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

The item I ordered was damaged in transit If your item was damaged between leaving the Folders warehouse and arriving at your delivery address, you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.

The item I ordered arrived faulty or didn’t work as intended Please arrange with Folders to return the item for testing. If we confirm that the item was damaged before leaving the Folders warehouse, or was faulty out of the box, your item will be repaired or replaced by Folders free of charge. A refund may also be offered in some circumstances.

The item I ordered did not arrive If your item did not arrive the first thing to do is contact us, and we’ll investigate. If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with the courier on your behalf. Regrettably, neither Folders nor the courier company are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property.

I’ve changed my mind and no longer want the item I ordered Change of mind returns can be processed as long as the item is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. This cost also applies if the item has been shipped but has yet to be received. Once we have the item in hand we will have our Returns Team assess the item and if everything checks out OK you will receive a refund of the returned goods only. The original shipping cost will not be refunded. We reserve the right to charge a restocking fee of up to a maximum of 20% of purchase price. Our customer service team will advise of any restocking fee if it applies to your return.

I’ve had my item for a while, but it no longer works as described We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.

Company Name: Folders Address: 15 North Park Drive, Kaitaia 0410 Phone: 0800 156 678 or (09)4080888 Opening Hours: Mon Friday 9.00am - 5.30pm Saturday 9.00am – 3.00pm Sunday 10.00am – 2.00pm

Pick up will be available at Folders:

Unit 25, 8 Laurenson Road Hobsonville Auckland 0618

Between the hours of 9.00am - 5pm Monday to Friday