Here at GOKINZO, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever. Before we get into more specifics, let us be clear on our Domestic and International Shipping Terms. We stock/ship goods from our/supplier/s/vendor/s warehouses located in NEW ZEALAND, AUSTRALIA, ITALY, USA, and SPAIN to bring you the most choices and the best prices! We are here to help you to save costs by DIRECT IMPORT products directly from our overseas warehouse/supplier to your doorstep with excellent service and a seamless shopping experience.

• How to identify the stock location of our products: ? Product’s/listing’s description marked with DIRECT IMPORT (unless dispatch location mentioned in the description) means shipped from overseas from any of the below-mentioned locations ? Product’s/listing’s description marked with NZ Stock means shipped from New Zealand DELIVERY TIMEFRAME for New Zealand stocked items: 2-5 Business Days. Delivery to rural or remote addresses may take 1-2 additional days. DELIVERY TIMEFRAME for DIRECT IMPORT items: 7 Business Days - 14 Business Days. Delivery to rural or remote addresses may take 1-2 additional days. DIRECT IMPORT products stock locations: 1.) Australia 2.) Italy 3.) USA 4.) Spain 5.) China 6.) Hong Kong We deliver to RURAL ADDRESS & PO BOX ADDRESS at NO EXTRA COST We are not in business to "PROFIT" from shipping; So SHIPPING COST is INCLUDED in our pricing. Shipping timeframe around public holiday periods Please allow a few extra working days during public holidays. During the Christmas period - please expect courier delivery to take a little longer than usual. We accept EASY & QUICK returns to New Zealand addresses.

? For DIRECT IMPORT products, Our primary shipping service is by DHL, FedEx, UBI NZ Priority Line, or Australia Mail Service. All take up to 10 BUSINESS DAYS - 14 BUSINESS DAYS for delivery (INCLUDING ORDER PROCESSING TIME) ? For New Zealand-stocked products our primary shipping service is by TRADE ME’s Book a Courier service or Freightways. ? DIRECT IMPORT PRODUCTS are shipped directly from our International/overseas suppliers/vendors. ? We and our suppliers/vendors will use our best endeavours to meet stated timeframes for delivery, however many factors (some of which are beyond our and the Supplier’s/Vendor’s control) can affect these timeframes and the suppliers/vendors cannot guarantee that they will always be met. However, we want to get your orders to you as quickly as humanly possible. ? We process all orders within 1-2 working days after payment has been confirmed. ? All orders received on Friday, Saturday and Sunday will begin processing the following Monday. Please note, business days do not include weekends or holidays. During holiday periods, orders may take a bit longer to process. ? As soon as we process and ship out your order, an automated email will be sent to you with the Delivery Information & tracking number of your order with further constant tracking & delivery updates till you receive your order ? If you want get your order deliver via EXPRESS DELIVERY** (T&C apply**), then please contact via Q&A under the listing before placing your order. Customs and Duties All applicable customs fees, taxes and duties are included. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. GOKINZO CANNOT mark any package(s) as a “Gift” in order to avoid customs and duties fees. Please read more about your potential obligations at http://www.whatsmyduty.org.nz/ Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office. Please contact our friendly customer service team with any questions about your order and our services.

To all our wonderful customers, thank you for shopping with us. Should for any reason you are not happy with your purchase, we will provide a remedy within the guidelines provided by Consumers Guarantees & Fair Trading Acts along with Trade Me's Buyer Protection Here at GOKINZO, customer satisfaction is our number one priority. We want to make sure that our customers have an experience that lasts forever. We offer a 30-day return on most of our products. We accept EASY & QUICK returns to New Zealand addresses. Please read the conditions and exclusions below: Conditions

1. Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused.
2. Any accessories, manuals and gifts included with the item must be returned.
3. All labels and tags should be still attached.
4. The product being returned is not on the exclusions list below.
5. Return shipping is at the buyers’ expense for the change-of-mind returns.
6. Original shipping charges (including rural delivery fee) will not be refunded for change-of-mind returns.
7. Please make sure you have your Trade me order number handy to make the process as smooth as possible.
8. Once approved, you’ll be provided with the return details
9. When we receive your item back our team will do a quick assessment and then issue you a refund for that product.
10. We accept all returns to New Zealand addresses. Exclusions
11. Health and beauty products, including cosmetics and fragrances.
12. Hosiery, underwear and swimwear.
13. Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.) If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide further assistance on a case-by-case basis Please contact our friendly customer service team with any questions about your order and our services