A 50% deposit is required to secure your order prior to building commencement, and your purchase will not be placed in the production schedule until we have received your deposit. . Payment in full is required prior to delivery.

We provide door to door trailer delivery nationwide. Hiab delivery available too.

FAQ-High Quaity Ltd

Q1: When can we view your cabins? A: Mon to Fri, 9:00 to 5:00. Sat. Viewing avilable by appointment.

Q2: What is the leading time? A: Our lead time varies but is generally forecasted to be 4-6 weeks from deposit to delivery. Our lead time can fluctuate depending on the volume of orders so it is always best to check in for an updated time frame.

Q3: What are the terms of payment? A: A 50% deposit is required to secure your order prior to building commencement, and your purchase will not be placed in the production schedule until we have received your deposit. . Payment in full is required prior to delivery.

Q4: How high are the standard cabins? A: Outside(from bottom of chassis to top of roof): around 2350mm(Rear) - 2550mm(Front). Inside: around 2100mm(Rear) - 2300mm(Front) *Measurements are not to scale, and could be slightly defferent depending on assembled cabin or cabin flatpack. *Measurements for standard cabins only, we accept customized heights(Extra charge)

Q5: Do you offer a warranty? A: Yes, we have a 1 year workmanship and material guarantee on all of our new assembled cabins, and 1 year material guarantee to new cabin flat pack.

Q6: Do you supply double glazed windows/doors? A: Our standard cabins have single glazed doors and windows, we can supply double glazing with heavy duty panels as double glazed windows are twice the weight of single glazed windows, and this can add to the build time.

Q7: Are the transportable cabins insulated? A: All walls and seiling is insulated, and floor is 18mm marine plywood.

Q8: How are the cabins delivered? A: We provide door to door trailer delivery nationwide. Hiab delivery available too, but if it’s long distance we recommend that we deliver to you by trailer and you can organize your local truck company to put the cabin on the place you want in order to save you cost on transportation. If delivery & set up of the cabin requires using a neighboring property, we require written permission from the owner of the property prior to delivery.

Q9: Can you do on-site assembly? A: Yes, on-site asembly cost more compared to workshop assembly, charges vary depending on the site area, and at this stage we only do on-site assembly within Auckland area.

Q10: Can we add extra windows/ranch sliders to my cabin? A: Yes, you can also decide the locations of them.

Q11: Can we have lights, power points etc for our cabin? A: Yes. For assembled cabins, we can provide electrical kit, or our electrician can install the wiring before delivery. For flat packs we can provide electrical kit, if you require, our electrician can do onsite wiring within Auckland, charge varies depending on the area.

Q12: Can we pick up the cabin ourselves? A: Yes, we would recommend flatdeck trailer, minimum deck size is 3m*1.8m depending on your cabin size. It is essential to notify your insurance company that you are going to be towing the cabin on the road.

Q13: What are the site requirements and requirements for access to site? A: A flat or near level site is required for the cabin. We need 3.5mtr clear space around the cabin & above the cabin ie: clear of overhanging trees & eaves of the house. Room is needed for maneuvering & turning the cabin into position.

Q14: How far off the boundary does the cabin need to be? A: Generally, it depends on how high and how far is your cabin from the the boundary and the main dwelling. For more infomation we would suggest that you check with your local Council first.

Q15: Do we need consent for the cabin? A: No - Our cabins are portable and designed not to be fixed to the ground. Building consent is not required if the cabin is under 30 square meters OR on a trailer, just like a caravan. Some councils have differing opinions on this topic however the legislation is quite clear, and we suggest that check with your local Council first prior to your purchase.

Q16: If we have a bathroom/kitchen do we need a building consent? A: The cabins are the same as a self-contained caravan so long as the cabin is used for temporary accommodation a Building Consent is usually not required, but we suggest you check with your local council first.

• A Resource Consent is required.

Q17: How does the waste water work? A: The cabin comes with a standard flush toilet (however a chemical of composting toilet is also possible). The grey water from your shower and kitchen combined with the toilet waste can be passed through a macerating pump (optional extra) which can then be easily piped directly to your septic/sewer system. If you choose to not have a flush toilet the grey water can be a great asset if used correctly for use on the garden for example or simply pipe into the gully trap. *Please note that a Resource Consent is required if you are connecting to the public sewer system.

Q18: Who connects the pluming or macerator pump? A: Your local registered plumber is equipped to ensure this is done correctly, especially when dealing with the black water waste. There may also be some local council requirements that your plumber will be aware of that need to be considered in the installation. The cost of connecting the cabin to the local infrastructure (water, waste and electricity) is not included in the price of the cabin

Q19: How is the power connected? A: We supply a 16amp caravan male plug, this will plug straight into a normal household socket. You can choose a 32 amp supply if you are needing to run more appliances that require more power like cook-tops and heat pumps etc.
Installing a separate power feed to the cabin will, most likely, require you to get an electrician to provide a separate circuit from the a local distribution board to a fixed socket and you can connect this to the cabin with a cable.

Q20: How can we connect the phone and the internet? A: We recommend the use of a Wi-Fi router. Your Internet Service Provider will be able to supply this and advise you of the best connection system.

Q21: How is the water connected? A: The plumbing is fitted with a water connection for your plumber to connect to. Alternatively you can use an ordinary garden hose connection if required.

Q22: How is the water heated? A: The water can be heated by a gas califont.

Q23: Do you supply appliances? A: We could but it’s best to buy your own appliances as this cuts out the middle man and saves on costs.

Q24: Do you fit gas applainces inside the cabin? A: No, gas appliances are considered high risk in enclosed small areas.

Q25: Can I rent out the cabin long term and earn extra income? A: No. All rental properties need to be registered with the council as a legal flat/ house.

Q25: Can we live in our portable cabin? A: Yes, it’s just similar to the caravan. But we do recommend customers to install smoke alarm and fire extinguisher if they are staying in the cabin overnight.