iGadget

We can take payments by credit card via Ping, as a bank transfer, or with Afterpay. If you are paying via bank transfer, make sure to use the correct reference number.

Realised after hitting “Buy Now” that you chose the wrong size, colour, or style? Email us as soon as you can. Our packages go out the door fast, but if you can catch us quickly we’ll happily change the order for you. If there’s an additional cost, the item won’t be shipped until this is paid.

COVID-19 LEVEL 3 UPDATE (28/04/20)

We can now ship all of our products on our trade me store. CourierPost is the sole courier we will be using during this period and is coming daily.

Please note, the courier service is prioritising essential deliveries such as blood, medical supplies, food and essential home items first so we cannot guarantee that normal overnight shipping will resume during this lockdown isolation period. The couriers are suggesting time frames of 1-4 days as it will now be very busy for online ordering. We do know that deliveries will be collected daily and will be delivered as soon as possible. Please be patient during this time. As always, our customer service will be running throughout so any problems please let us know.

STAY SAFE AND BE KIND

We send out our parts and accessories with Post Haste and CourierPost, both have a very extensive delivery network—because even those in the far reaches of Aotearoa need bits and pieces for their gadgets! We send out orders every weekday, and shipping generally takes one to three working days. Packages in the South Island can take an extra day, and rural addresses might take two to four days. If there is a battery included in your order, it could take a day or two longer due to specific laws regarding the postage of batteries. Please note we do not deliver batteries to PO Boxes or Parcel Pods.

Shipping is FREE on orders over $99 (OLED screens not included). To take advantage of this offer, just add items to your cart until your total cost reaches $99. The shipping costs will then be removed. Please note all FREE shipping will be sent with Signature. If you don't want signature please let us know.

We’re a small team, but we get your purchases to you as soon as possible. We pack every morning and the courier collects all items at 12pm. If you order before noon, your items will be sent that very same day. If you order in the afternoon, they’ll head out in the next day’s deliveries.

There will be shipping options listed at the bottom of each listing. Please choose carefully—if you don’t pick the option which best suits your address, shipping may be delayed. Saturday deliveries can be made if an item is ordered before noon on a Friday, and will cost an extra $6. Sorry, this option is only available to non-rural addresses!

We are also happy to combine shipping. You’ll pay for the largest item, and the others will be free. If you’ve already purchased another item, just choose “Combined Shipping - $0.00”.

Returns

We aren’t in the business of selling faulty or damaged items, but we know it can happen. We even understand that sometimes you just change your mind about something after it’s been bought and paid for.

If you’re having second thoughts about a purchase, you can take advantage of our two-week returns policy. Returns must be in their original packaging and unused (adhesive backing or covers must not be peeled off), and you will need to pay for return shipping. Send it back within a fortnight and we’ll refund the purchase price.

Warranty Details

Our warranty policy is among the best in the game. We offer a 12-month warranty on almost all parts and accessories (unless auction states otherwise). Screen protectors are excluded from warranty due to the nature of how they are designed to be used, but we will replace them if they are broken upon arrival.

The big question from DIY enthusiasts is always “do your warranties include parts that I install myself?” Yes, they do, as long as you have not damaged them during the install! We want to encourage and equip people to do their own repairs.

Our 12-month warranties do not apply where damage is caused by the installer (other than iGadget technicians), or other factors, including without limitation:

1 normal wear and tear; 2 incorrect installation or damage through mishandling; 3 damage through contact with liquids; 4 excessive wear and tear due to mishandling or failure to follow operating instructions; 5 battery leakage or infiltration of foreign particles; 6 batteries that have been pierced, bent or damaged in any way from installation or other means; 7 use of the product with unsuitable accessories; and 8 shipment or other transit. iGadget will not be responsible for damage or loss in transit. Our liability ends once the item has left our premises and tracking details have been provided to the customer. The courier services that iGadget use include a loss in transit and damage insurance, if the product is in their hands, you must claim your warranty through the chosen shipping company.

Warranties also do not apply when Apple iOS or Android Software updates cause hardware faults. It is recommended that you back up your device before any software update in the unlikely event the device has an irrecoverable error to avoid loss of data.

Will you combine postage if I purchase multiple items at the same time?

Yes, it’s not a problem to combine shipping—and it does not incur an extra charge. If you’re buying more than one item at a time, choose the applicable shipping option for the largest one, and then select “Combined Shipping - $0.00” for the rest.

What do I do if I’ve given you the wrong address?

Get in touch as fast as you can! We send our packages out promptly, but if you email us right away we can change the address.

When are my items shipped?

We package items every weekday morning, and the courier collects them at noon. If you order before noon, your items will be sent that very same day. If you order in the afternoon, they’ll head out in the next day’s deliveries.

Do you offer free shipping for large orders?

We do! If the items in your cart total more than $99, the shipping costs will be taken off.

I placed an order and realised I chose the wrong colour/size/style. Can I change it?

If you’ve picked the wrong item, email us as soon as possible.We ship things speedily, but if you can catch us before the daily 12pm courier collection, we’ll change your order. If the replacement item is more expensive, it won’t be sent until you’ve paid the additional cost.

If your item has arrived and you’ve realised it is the wrong thing, we will exchange it—you will just pay for the associated shipping costs.

Do you offer exchanges?

Yes, we do. We would like all of our customers to be happy with their purchases—if you are not, you can send it back within 14 days to receive a refund or exchange (less shipping costs).

My item has arrived, and it’s faulty! What do I do?

If you have received something that’s damaged or not working properly, we ask that you get in contact with us immediately. We have qualified technicians who can first work through some troubleshooting to check that it’s not user error (don’t worry, it happens to the best of us). If the item is indeed faulty, we will send you a prepaid courier label so we can replace it without you paying any extra shipping costs.

Can you hold items so I can pay later?

Sorry, as all of our listings are tied to actual stock, we can’t put anything on hold. We do, however, offer Afterpay as a payment option. This allows you to pay it off in four equal instalments every two weeks, interest-free.

I’ve purchased an item but it’s now saying it’s sold out. What’s going on?

Our listings are tied to our actual stock, so if you purchase the last one of any particular item, it will then display as sold out. On rare occasions, our inventory indicates an item is in stock when it is not. If this happens, you will be notified right away and we will get it sorted.

I’ve purchased an item—why hasn’t it arrived?

If you have been sent no tracking details and the item has not arrived, it is likely that you selected the wrong shipping option when you made your purchase. We always send an email when this happens but can often get lost in spam folders. Check your junk mail to see if we have made contact. If there’s nothing there, contact us. Should your order include a battery, shipping may be delayed slightly due to laws regulating postage of batteries.

Been sent tracking details but still waiting on your item? It’s a matter for the Courier Service! First, check the link you were sent to see whether there has been an issue with delivery. If there is, call the Courier Service (Post Haste on 0800 106 828 or CourierPost 0800 268 743) to lodge a claim. If you need assistance with the process, please feel free to contact us.

COVID-19 LEVEL 3 UPDATE 28/04/20

Will you still be sending orders during in Level 3?

Yes all our items can now be sent during Level 3

Can I purchase everything you have from your store?

Yes, all items can now be sent

Can I pick up my order?

We don't normally allow pickups but will if it is urgent for the customer. It is now possible to collect orders in a contactless way during Level 3. Please ask us for details on this

Will my parcel be delivered overnight during Level 3?

While we will be getting our parcels out daily, we cannot guarantee that parcels will be delivered overnight. I would expect delivery to be slower than usual but please know that the parcel will be on the way and the couriers will be doing their best to get parcels to everyone in a timely manner. Keep checking the tracking number for updates and please be patient during this unprecedented time.

How will the Courier collect the parcels during Level 3?

We have a room on the side of the building where parcels are collected by the courier. We will be placing the parcels in the room and vacating prior to the courier arriving. The courier will also be placing parcels for us in the room and we will collect once he has vacated.

What do I do if my order doesn’t come?

Please allow a few days for delivery to give the Courier sufficient time during this busy period to get the parcel to you. If it does not arrive during this time, first check your emails in case we have emailed you with a problem with address or delivery. If nothing, email us and we will do our best to support.

How will I get the parcel from the courier?

Normal delivery will apply for ‘authority to leave’ parcels. For signature parcels, the courier will bring the parcel to the door, they will knock, place the parcel on the doorstep and then move back at least two metres. The courier will not be collecting a signature from you, they will just ask for a name once you have collected the parcel and record it on the system. PLEASE DO NOT APPROACH A COURIER DRIVER!

What other precautions are you taking?

As a precaution we will be wearing gloves and a mask when handling and packaging items for an order as well as appropriate hand washing techniques.

STAY SAFE AND BE KIND