Thanks for choosing us. We appreciate your purchase & please remember to place feedback.

Please deposit payment (including shipping/postage) into our bank account:

Name: Kitchen Essentials Account Number: 38-9024-0022205-00

PLEASE TAKE NOTE:

1. Remember to use your TRADE ME REFERENCE NUMBER on the BANK DEPOSIT.
2. For deliveries we require the following information before dispatch:

1. Customer Name
2. Mobile Number
3. Store Name (Actual store name not company name)
4. Delivery Address
5. If residential address, please let us know as we will need to arrange delivery with a different delivery company.

AUCKLAND METRO BOUNDARIES

Albany to Hobsonville in the North. Howick to the East. Takanini to the South. Airport up to New Lynn, Henderson & Massey to the West.

AUCKLAND CBD

We have had issues with getting goods delivered into the Auckland CBD. This is mainly because of road closures and road works. Please allow 2 days for Auckland CBD delivery for goods more than 48kgs.

NORTH ISLAND FROM Auckland

Allow 3 to 4 working days if being delivered. We use StraitNZ for our North Island deliveries. Please find out more information about StraitNZ here:

https://www.straitnz.co.nz

SOUTH ISLAND FROM Auckland

Allow up to 5 working days for South Island deliveries for anything from our warehouse. We use Bascik for our South Island deliveries. Please find out more information about Bascik here:

https://www.bascik.co.nz

For Rural deliveries, please allow 3-5 more days.

Exchange & Refund Policies

• If you wish to return an item for an exchange or refund, you must notify Kitchen Essential in writing within 7-days of receiving the goods. All items must be pre-arranged with your account manager. Any returns which have not been pre-arranged will not be accepted.
• Please choose carefully, some items are not able to be returned due to hygiene reasons.
• All item/s must be unused and in their original packaging. Any used items will not be eligible for an exchange or refund
• Any Items purchased from Kitchen Essential’s Clearance Sales, Showroom Stock or Special Orders cannot be returned or exchanged.
• A re-stocking fee may apply to cover the cost of handling and other costs (Refer to the table below.).

Brand new item
In original packaging (card box, wood, etc.) 20% Re-stocking Fee Only outside packaging removed (card box, wood, etc.) 30% Re-stocking Fee White sticker removed from anywhere on item 35% Re-stocking Fee Time of accepted exchange/refund request within 7days of delivery

Used in any way In original packaging (card box, wood, etc.) No exchange or refund Only outside packaging removed (card box, wood, etc.) No exchange or refund White sticker removed from anywhere on item No exchange or refund Time of accepted exchange/refund request No exchange or refund

• Incorrectly supplied items – If we have accidentally supplied the wrong product to you, we will supply the correct product (where it is available). Please notify Kitchen Essential within 7 days of deliver by contacting your account manager for more options.
• If you, the customer orders incorrectly, you must arrange the return at your own cost. Kitchen Essential takes no responsibility for any item damaged or lost in transit during return for an exchange or refund. If it is a Kitchen Essential error, we will arrange the return at our cost.
• Kitchen Essential return paperwork must accompany any items being returned.
• For any warranty returns and/or exchanges, please refer to our service and warranty policy. Kitchen Essentials isn’t liable for any loss to any business due to the damage of any product it supplies.

Store Name: Kitchen Essentials

Office : 195c Wairau Road , Wairau Valley, Auckland 0627

Phone Number: 021 861 789