1. Payment method

• Internet banking - you can make a deposit directly into our bank account.
• Visa and Mastercard - through the PayNow.

1. Pricing & Invoicing

All prices listed on Trade Me are GST inclusive. GST invoices are available on request for all purchases.

Return & Exchange Policy

1 General return

Returns will be accepted when:

• Items are unworn, undamaged and unmarked
• Items are in their original condition and original packaging (please note: packaging must not be damaged or marked)
• You can return products to the Kool Zone store, or to the Online Returns Address. Items returned online are sent in an additional carton or satchel to protect the original packaging
• If your ordered product arrived damaged, you must inform us within 3 days for replacement

2 __ Change of Mind__

Please note we do not refund if change of mind, so please choose carefully.

3 Clearance

Products identified and advertised as Final Clearance will not be accepted for returns, unless faulty.

4 Couriered Returns

• If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
• Once we receive the package, we will endeavor to inspect and process your returns. We will send an email to confirm and update you on the process.
• If items are being posted back, please place any product packaging inside a satchel and do not attach any labeling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.

5 Faulty Returns

• Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Items that are damaged or are affected due to normal wear and tear are not considered faulty.
• Upon receiving your item, if your item is faulty (and unworn and unused), you can return it for a replacement or refund within 90 days. It is the consumer's responsibility to inspect all products and inform us of any faults as soon as possible.

Warranty policy

1 General Warranty

All of our products come with a Repair or Replace Warranty. If any product you purchased from Kool Zone doesn't meet the quality standard, we'll be more than happy to sort this out for you.

Please note we do not refund if change of mind, so please choose carefully.

2 The Small Print Version

The New Zealand Consumer Guarantees Act (1993) as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Kool Zone products sold in New Zealand.

For products sold in New Zealand, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43 (2) of the New Zealand Consumer Guarantees Act.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods. What constitutes a major failure is an objective test of reasonableness and is not an individual consumer’s point of view, where the purpose of the product cannot be regained by repair or replacement.

3 WARRANTY PERIOD

The period in which the Warranty is valid for is specific to each product, 90 Days (ordinary days, not working days) UNLESS otherwise stated, or where an extended warranty has been purchased along with the Original Product. Products identified and advertised as Final Clearance will not be accepted for returns or exchange, unless faulty.

4 WARRANTY EXCLUSIONS

A. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression, subject to paragraph D below), theft, vermin or insect infestation.

B. This Warranty does not cover damage caused by:

• misuse or abusive use of the Kool Zone product, including physical abuse;
• incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Kool Zone product);
• improper installation;
• incorrect or improper maintenance or failure to maintain the Kool Zone product;
• failure to clean or improper cleaning of the product;
• incorrect voltage or non-authorized electrical connections;
• adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Kool Zone's and sometimes the purchaser's control;
• exposure to excessive heat, moisture or dampness;
• exposure to abnormally corrosive conditions;
• use of non authorized/non-standard, defective or incompatible parts;
• password setting/ resetting and computer virus;
• repair, modification or other work carried out on the Kool Zone product OTHER than work authorized by Kool Zone; and
• any damage caused by sim cards where the product is not specifically designed to accept them.

C. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

D. This Warranty does not cover any defects not notified to Kool Zone within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

E. This Warranty is void should the product purchased have been meddled with, dismantled or disassembled in any way by the purchaser or a third party.

Kool Zone Shop 250, Upper floor near Hoyts Rccarton Westfield Shopping Center Christchurch Phone: 03 341 7281

Opening hours: Mon to Wed: 9:00 am - 6:00 pm Thu & Fri: 9:00 am - 9:00 pm Sat: 9:00 am - 6:00 pm Sun: 10:00 am – 6:00 pm

Kool Zone UC Shop 112, Undercroft of the Central Library University of Canterbury Christchurch Phone: 03 341 2044

Opening hours: Mon to Fri: 9:00 am – 5:00 pm Time maybe vary.