We accept payments through Ping (Ping allows you to pay instantly for your purchases by credit or debit card or bank deposit on Trade Me) and Afterpay.

Shipping Cost

If you spend $99 or more on a Laine product, we’ll deliver this product to you for FREE! Under this and your delivery will be charged at $5.00. This is for all nationwide deliveries to your home or business address.

Shipping Method

We primarily use Courier Post and PBT Couriers to deliver orders. However other couriers are used from time to time. When we dispatch your item to you, an email confirmation will be sent with tracking information.

Shipping Times

All items are sent by express courier & are fully track-able. Orders received & paid in full are generally despatched the next business day.

We use a signature courier so if you are not at the address a card will be left and you will need to call the couriers to arrange for a suitable time for delivery.

North Island deliveries are generally received in 1-2 business days from dispatch (add 1-2 business days for rural locations).

South Island deliveries are general received in 2-3 business days from dispatch (add 1-2 business days for rural locations).

We are not able to deliver to PO Boxes as we require a signature on delivery for your protection, so please supply a physical street address for delivery.

Restrictions

Laine Home’s Trade Me store offers delivery within New Zealand only. We do not currently ship to international addresses.

We appreciate buying online is tricky because you can’t physically touch & feel the product. That's why we offer a full 100 day exchange or refund policy, so you can buy with complete confidence! All we ask is you return it to us, unused in its original condition, with tags still attached.   If you do want to return an item, call the Customer Happiness Team: 0800 383 763.

Customer Service

All questions & queries will be answered between Monday – Friday, 9am – 5pm. We try and respond to emails & questions as soon as possible however due to the huge volume of emails our reply may not be immediate. We reply to all emails but in the event that you have not received a response within 3 working days please check your junk box, spam & pop-up filters.

Warranties

Unless otherwise stipulated, all products come with a full manufacturer’s warranty. Many products also offer an extended warranty as outlined on the listing. Any issues, our Customer Happiness Team is more than happy to help!