Lance Quality

After auction you will be sent email instructions on how to proceed through our secure checkout. Full payment must be received within 5 days of Auctions closing. Please remember to instruct Bank Tellers to include Auction Number as a Reference when making payment.

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We dispatching your winning within 2 working day once receive your payment in full. If you need urgent delivery or prefer a particular service supplier to conduct the delivery, please contact us to discuss detail. When you receive your items, please ensure you check the condition of the parcel/carton, the receiver detail and the courier track and trace reference before you sign for acceptance. Please do not sign for any damaged parcel/carton. For buyer's non-signature requirements means buyer takes the risk of losing and damaging after being delivered.

Warranty Policy:

• If listing does not contain any warranty information then we will provide a 30 day Return to Base warranty. Please check listing carefully for correct warranty period.
• We will replace your item if it is found to be Dead On Arrival (DOA).
• The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. We reserve the rights to refuse any claims that are made after this time frame.
• Buyer has the responsibility and expense of sending back the faulty item.
• The return postage must be paid entirely by the Buyer.
• All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
• All accessories and bonus gifts are not covered by warranty.
• Delivery docket, buyer details will be required as proof of purchase.
• Warranty valid in New Zealand only.
• We adheres all of Trade Me's Terms and Conditions.
• Partial clearance items do not contain warranty

Warranty Does Not Cover:

• Normal wear & tear.
• Damage from using goods for a purpose for which they were not designed.
• Damage from neglect or careless storage.

Refund Policy:

• Refunds will be offered on items that arrive Dead on Arrival, AND we are unable to repair the item or provide a replacement of equal or greater functionality.
• Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble item. Buyer must ensure that systems are checked for compatibility prior to purchase/bidding.
• Refunds will not be offered after the item has been used.
• Refunds will not be offered if buyer changes their mind after purchasing goods.
• All items must be returned to us for full assessment BEFORE refund will be issued.
• Refunds are processed by us at the end of each week.

We maintain 100% customer's satisfaction! Your feedback is really very important to us. When you receive the item, please leave us a positive feedback as it is highly appreciated. However, if for any reason you are dissatisfied with our products or service please feel free to contact us as we will make sure that your problem is addressed and resolved promptly and efficiently. Please contact us

For any other inquiries please contact us through the following

• Trade Me message Centre.