Lenco Sports

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

All orders are dispatched the next working day, if they are in stock. We endeavor to dispatch all orders within a day of receipt.

Within NZ, we use reputed courier agencies like NZ Post, PostHaste, Aramex and the standard delivery time frame is 1-2 days for North Island and 2-3 days for South Island. Rural delivery may take an extra day or two depending on local rural delivery runs.

We like to offer you an experience that you will cherish so you can be confident while shopping at our store or via our website. You can return the item/s you purchased if you are not 100% satisfied for any reason within 7 days of the delivery. Once we receive the item you have returned, we will provide you with an option to exchange or refund the money as per following criteria;

• Goods must be returned to us are in same condition, packing and tags that were attached to it.
• All returns must be supported by copy of invoice to support the purchase. Items purchased at full recommended retail price listed on the website can be returned, exchanged, credited.
• We do not offer exchange or store credit option for items purchased that were/are on ‘sale’ or ‘clearance’ at that time or purchased at discounted price.
• Any exchange, store credit, refund will be confirmed on inspection of the returned goods.
• If any item requires repairs, depending on the extent of repairs, they may be carried out at our store or at a repair facility located elsewhere. If we conclude that repairs cannot be carried out and the item is still within the warranty period, we will offer an exact or equivalent replacement product.

Ordering What size should I buy? If you’re not quite sure which size is right for you, refer to our size guides. Most of the size charts are added for respective products.

Can I cancel my order? We completely get it, we change our minds too ! While we wish could, once an order is placed, for some clothing items, we are unable to accept returns as we cannot resale those items.

For sports items, provided they are still in original packing and labeling, we may be able to provide an exchange or hold the amount in Credit. But we do not provide a refund.

As a reminder, customer should arrange and pay for the items to be sent back to us for credit or upgrade. Domestic return shipping of the replacement item to the customer is free.

More about the Cricket bat Some useful tips and details about your cricket bat. How do I select the bat? When looking at a new bat, balance or pick up of the bat is most important point to note. It is the balance and pick up of the bat, which really counts in play rather than its weight on weighing scale.

There are recommended sizes of bats but it's best to pickup and select one that you can use comfortably

What is bat knocking in? Knocking In is the process by which the fibers of the willow in the face and edges are compressed and knitted together to form a strong outer resistance and a shield to the impact of cricket ball.

The Knocking –In process should be done carefully and thoroughly as the life and the performance of your cricket bat is determined by it to a large extent.

It's a process that involves striking on the face of the bat and edges using ball mallet or quality old ball. Increase the force gradually until the blow is as hard as a ball hits in a game.

Next step is a trial run of using the bat in nets or short catches with an old leather ball. This step should perform for at least two hours. Then test the bat against newer quality balls. If there are seam marks or dents please go back to the knocking step. However if there are no seam marks on the blade then it is ready for use in matches. Never knock on the back of the bat. For best results, please knock the bat at least 10 days before its use in a match.

We strongly recommend oiling and knocking in the bat on our automated purpose built bat knocking in machine.

This delivers 10,000 to 20,000+ knocks on the playing area of the bat which ensures a gradual and consistent knocking in of the playing surface.

What is bat oiling and why is to recommended? English willow is dried before the bats are made. Oiling overcomes that issue. The main purpose of oiling is to maintain moisture levels within the blade.

Also, after a period of use a bat may start to show signs of dryness making some of the surface cracks protrude. When this happens just give the bat light sanding removing extra dirt from the surface.

Then, below the front logo / sticker, apply very light coating of raw-linseed oil or special cricket bat wax onto hitting areas of the blade.

Allow the bat to lie horizontally. Add another coat of the oil on the bat if you see the surface dries too quickly.

Never oil the splice or the shoulder of the bat.

What are the typical issues you may face with a bat? SURFACE CRACKS These are small cracks, which appear on all bat after a period of use. Their appearance on a new bat is direct result of the bat being under prepared i.e. not properly knocked-in or may be due to use of low quality, hard cricket balls.

All bats will show surface cracks, THIS IS NORMAL. The main aim of knocking is to delay these cracks for as long as possible.

EDGE CRACKS These cracks are not results of faulty workmanship or defective willow. They appear due to use of under prepared bat or mistimed strokes during the play.

Sometimes such strokes are unavoidable and therefore it is wise to take precautions. Both the above problems can be minimized by application of protective sheets to face and edges of the bat.

TOE CRACKS Ideal area to hit the ball, of the sweet spot of the bat is approximately 5-10cm above the toe and 5-10cm below the sticker on the bat, depending on the size of the bat.

Toe is not as thick as the sweet spot of the bat and is hence more prone to damage. Striking of a ball at the base of the bat causes cracking of the toe. This can be due to hitting a Yorker. Such damaged caused must be immediately treated with application of some strong fast drying glue.

Warranty

What is the warranty on English Willow Cricket bats?

From the date of purchase, we offer a 3 month (90 day) repair or replace warranty but do not provide refunds. This is applicable to bats that are prepared by us before it’s put to regular use. For English Willow bats that are prepared by us and if they break horizontally i.e. "across the face" in the playing area below the front stickers within the first 3 months due to manufacturing fault, then we will repair or replace it for free.

Repair or Replace option will be at our sole discretion. We highly recommend that all bats are knocked in and bat facing put on them before using them. We provide this service to oil and knock in the bats. This ensures the bats are ready to play and is a safe and proven method that replicates mallet knocking.

The warranty does not include issues or damage to edges (both inside and/or outside), toe cracks or handle breakages as that can be caused due to playing with inappropriate / hard balls, hitting a yorker or bat impacting the ground while doing so or improper grounding between running between the wickets, or by leaving the bat in car boot as that dries the willow.

Damage caused due to usage associated with facing bowling machine balls is also not included as it is not a manufacturing fault.

Repair and replacement does not include additions or enhancements done on the bat like bat being sanded down to reduce weight.

If it is decided to replace the bat, the costs associated with knocking in and/or adding the anti-scruff face on the new bat may be charged to the customer.

What is the warranty on Hockey Sticks?

From the date of purchase, we offer a 12 month repair or replace warranty for carbon fiber sticks that are 36" and above.

Wood and fiber glass sticks have a 3 month warranty from date of purchase.

We do not provide refunds.

Warranty is applicable if a stick breaks in half provided it is not an intentional damage or breakage due to stick hitting against another stick or impact against a goal post or ground.

Warranty claim will be approved only after inspection by us.

In the field of play while at practice or playing competitively, hockey sticks can hit on each other or against a hard surface and sometimes the surface colour / top layer may chip, however, and it is important to know that this is merely cosmetic and does not impact or affect how the stick plays or compromise the performance in any way.

The warranty does not cover surface chips in the finish and we do not offer repair, replacement or refund of sticks because of the chips which can be due to hacking or impact with other hard surface.

What is the warranty on pads, gloves, bags etc?

From the date of purchase, we offer a 3 month (90 day) repair or replace warranty and do not provide refunds for gloves, batting pads and kit bags.

The repair or replace warranty covers manufacturing faults only.

Tear or rips caused due to friction with the ball seam, rough use, slides, diving etc is not a manufacturing fault and not covered under warranty.

Kit bag zip is not included in the warranty at all.

Contact Us Lenco is a NZ Owned and Operated Business. Our dedicated team is committed to providing personalized solutions and exceptional service, ensuring you find the perfect fit for your individual or institutional needs.

Find quick answers to common questions about ordering, custom gear, and more in our FAQs section

+64 9 393 3366 email: sales@lenco.co.nz Shop Address: 12 Carr Road, Three Kings, Auckland 1042

Opening hours: Mon to Fri: 10:00am to 6:00pm Sat: 10:00am to 1:00pm