Orders are shipped from our Sydney Warehouse within 1 business day of ordering. All parcels are sent Trackable Post and generally arrive to NZ Metro areas within 4 business days.

We send our parcels signature required. This means if you are not home to accept the order it will be carded.

Please note any parcels returned to us unclaimed will require further charges for re-delivery. Charges will be quoted based on actual postage costs at the time.

We offer a generous return policy as follows.

CHANGE OF MIND RETURNS:

In order for us to process a change of mind return you must make contact via email or phone within 7 days of receiving your order. Once your return request has been approved you must return the item in as-new condition, with all original packaging. Refunds are offered on the purchase value less the cost of shipping. Items received back not in as-new condition are processed at our discretion dependant on saleability of the item.

ITEMS DAMAGED IN TRANSIT:

While we package our orders very well and take every care when dispatching, occasionally items can arrive damaged. If you have received a damaged item please contact us within 7 days of receiving your order.

We will request a photo of the damaged goods so we can assess and offer an appropriate solution.

We may ask that you return the damaged item to us. If this is the case, we will provide a prepaid return label for you to attach to the package and take to the post office. When returning an item please ensure it is packaged well to prevent further damage.

Once we have received the damaged item back to us, we can arrange a replacement or a refund.

ITEMS LOST IN TRANSIT:

We can lodge enquiries with Australia post for items that fail to arrive within the estimated delivery time frames. The length of time Australia Post takes to process such lodgements vary. Once Australia Post deems the item lost, we can issue either a replacement a full refund.

We believe customer service is the key to a successful online business. Our customer service team are available Monday to Friday 9am to 5pm AEST via phone or email.

Ph. +61 2 4647 2021

Email. help@liltreasures.com.au

If you are ever over in Aus, you can visit us at:

15/160 Hartley Rd, Smeaton grange, NSW 2567, Australia