Payment instruction will be emailed to you automatically after your purchase.

Payment method:

• Ping (debit or credit card, bank account or Ping balance)
• AfterPay: Four fortnightly interest-free payments
• Bank deposit (plz use your Trade Me ID or order reference number as payment reference)
• Bank Name: ASB Bank
• Bank Account #: 12-3233-0106897-01
• Cash or Eftpos on pick up (Open M-F, 12noon to 6pm except public holidays)

We aim to deliver your order quickly and securely. Please review our shipping policy below:

Shipping Locations

• We ship within New Zealand only.

Shipping Rates

• Free Shipping on all orders over $100 NZD.
• For orders under $100 NZD:

$5.99 by courier for non-rural areas (delivery in 1–3 working days, with tracking). $9.99 by courier for rural areas (delivery in 2–4 working days, with tracking). $2.99 by NZ Standard post (NOT a courier, NO Tracking, 7 to 14 days). (NO Business Addresses for this option) / This option available for limited items only. Shipping charges are subject to change in future. Delivery times are guideline only. Delay is possible in some cases due to bad weather, courier peak season like Christmas, human errors, etc.

• Free Pick up at My Battery Store in Flat Bush, Manukau (Mon-Fri:11am to 6pm) except public holidays

Combined Shipping

• Postage will be combined automatically at checkout for multiple items, ensuring the most cost-effective rate.

Order Processing Time

• Orders are typically processed and dispatched within 1 business day from Auckland.

Our Guarantee We guarantee all our deliveries. (If any items are lost or damaged in the shipment, they will be replaced or refunded if a replacement is not available.)

If you have any questions about shipping or delivery, feel free to contact us at +64-9-271-6209 (Mon-Fri: 11am to 6pm) except public holidays.

GST Invoice ? Yes, we provide GST Tax invoice. Ship to Australia ? No, we only ship within New Zealand. (No international orders.) Pickup ? Yes (in Manukau, Auckland) Pick up on weekend ? No, we open M-F (12noon to 6pm). We are closed on weekends & public holidays.

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, please review our return and refund policy below:

30-Day Return Policy You may return items within 30 days of receiving your order if they are unopened and in their original condition with Proof of purchase. Final Sale Items (Clearance Items): We do not accept returns on final sale items or clearance items unless faulty.

Faulty or Incorrect Items If your item arrives faulty, damaged, or not as described, we fully comply with the New Zealand Consumer Guarantees Act.

• We will replace or refund the item at no cost to you.
• Please contact us within 7 days of receiving your order, including a clear photo and description of the issue.

Return Shipping Costs

• Defective (damaged) or Wrong Items Sent: We will cover the return postage costs.
• Change of Mind or Wrong Item Ordered: The buyer is responsible for the return postage.

Restocking Fee

• No restocking fee will be charged on any returns.

Refund or Replacement Once we receive the returned item, we will process your refund or replacement within 3 working days, based on your preference. Shipping costs are non-refundable unless the return is due to a fault or error on our part.

How to Initiate a Return To initiate a return, please contact us via:

• Phone: +64-9-271-6209 (M-F:12pm-6pm) except public holidays

We’re here to help and will guide you through the return process quickly and smoothly. We fully comply with the New Zealand Consumer Guarantees Act.

My Battery Store Unit 12 Botany Junction (Shopping Centre at the corner of Te Irirangi Dr & Ormiston Rd) 123 Ormiston Road, Flat Bush, Manukau

We are located in “Botany Junction” shopping centre. (In the same block, but behind Domino etc) (Between Chinese Takeaway & BUYANZ) (In front of Botany Junction Medical, Casi & Hollywood Bakery)

Phone: 09-271-6209 (M-F:12noon-6pm)

Address:
My Battery Store Unit 12, Botany Junction 123 Ormiston Rd Flat Bush, Auckland 2019

Business Hours: Mon to Fri : 12noon to 6pm (except public holidays)