Nature Discoveries

DELIVERY AND COLLECTION FOR ITEMS PURCHASED ON-LINE

All items purchased on-line can be picked up in-store or couriered to anywhere in New Zealand for the fixed standard courier charge. Delivery in New Zealand takes between 3 and 5 working days; rural deliveries can take 3 to 7 days. Tracking for goods can be provided upon request if this was not stated on the receipt for your order.

What’s your refund/exchange policy?

Our refund policy for purchases made online (sight unseen) is as follows; You have 7 days on receipt of the products, If you change your mind or if you made a mistake when ordering from the online site. We will happily refund your purchase less the courier fee on return of the product in a resalable condition i.e. undamaged and unopened We are happy to exchange your goods within 28 days providing the goods are in re-saleable condition.

If the item returned is faulty, Nature Discoveries will meet their obligation to provide a remedy under The Consumer Guarantees Act.

Where can I exchange an item?

Providing the goods are in re-saleable condition you can either return an item for exchange at our store or if purchased online you may email us to obtain a “return authorization”

If the item is eligible for pick up...the pick up hours are:

Monday to Friday between the hours of 9am and 5pm at :

Nature Discoveries Riccarton, 122 Riccarton Road, Riccarton, Christchurch

Phone 3416831