NZ Muscle

What are the payment options?

• We accept the following payments:
• Visa / Mastercard
• Account2Account (NZ Bank Accounts)
• Afterpay

Standard CourierPost Delivery:

NZ Muscle offers FREE DELIVERY for New Zealand delivered orders! We use CourierPost, NZ's most extensive delivery network. CourierPost calls in for pickups several times during the day and orders are dispatched as quickly as possible to ensure you receive your product super fast!

When your parcel is picked up you will receive a confirmation email with tracking information for your goods. To ensure a speedy delivery, we suggest you have your package delivered where you will be during working hours. However parcels can be left at your door upon request (at your own risk), please note this in the comments at check-out. Approximate delivery times (during normal work hours, Monday-Friday) are as follows:

• Auckland - same day, or overnight if afternoon pickup
• North Island - overnight delivery
• South Island – 2-3 days with economy (for larger parcels)

Rural deliveries can sometimes take an extra few days.

CourierPost doesn't deliver on weekends or public holidays.

DAMAGED/FAULTY GOODS

When you receive your parcel, please check it as soon as possible and if there are any issues please email us with your order number and photos of the product.

In the event that you receive faulty or damaged goods and require a refund, please with your claim and we will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within seven days of receipt of goods.

Refunds

We only provide refunds for faulty products.

We do not refund for change of mind purchases. At our discretion, we will provide a credit via NZ Muscle loyalty points if the product is returned unopened with proof of purchase.

What are the payment options?

We accept the following payments:

• Visa / Mastercard
• Account2Account (NZ Bank Accounts)
• Afterpay

How much is delivery?

Delivery is free!

How long does delivery take?

Approximate delivery times from when your order has been shipped are:

• Auckland - same day, or overnight if afternoon pickup
• North Island - overnight delivery
• South Island - overnight delivery, or two days with economy (for larger parcels)

Rural deliveries can sometimes take an extra few days.

What days does the courier deliver?

Our couriers deliver Monday to Friday. They don't collect or deliver parcels on weekends and public holidays.

Can I have an order delivered to another address than my home?

Definitely! Once you have signed up you will be able to add additional delivery addresses to your account. This is great if you want to have your goodies delivered to your work address.

I cannot sign for my parcel, what options do I have?

If you cannot sign for your order you can state in the comments field at check out that you approve for your order to be left at the delivery address unattended, at your own risk.

I haven't received my order?

Please track your order online at http://www.courierpost.co.nz. Parcels are not collected or delivered on the weekend or public holidays. If the courier has attempted delivery and no one was home they will leave you a calling card with information on collecting your parcel or arranging re-delivery.

My product is damaged or faulty, what should I do?

Please email us with your order number and photos of the product.

What is your refunds policy?

We provide refunds for faulty products. When you receive your parcel, please check it as soon as possible and if there are any issues please email us with your order number and photos of the product.

We do not refund for change of mind purchases. At our discretion we will provide a credit via NZ Muscle loyalty points if the product is returned unopened with proof of purchase.

Still have an unanswered question?

Please feel free to contact us