Outback GT

We currently offer international shipping to New Zealand only.

• Standard Delivery Time: 2–12 business days, depending on your location and customs clearance.
• Shipping costs are calculated at checkout based on your order weight and destination.
• Import duties or taxes (if applicable) are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Important Notes

• Please double-check your shipping address before placing your order to avoid delays.
• If you experience any issues with delivery, contact our support team at support@outbackgt.com.au—we’re here to help.

30-Day Return Policy We want you to love your Outback GT gear—but if something's not quite right, we’ve got your back.

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in original condition and packaging. Otherwise a restocking fee of 25% will apply.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
• Once we receive and inspect your return, a refund will be issued within 3–5 business days.

To start a return, email us at support@outbackgt.com.au with your order number and reason for return.

Please call or email us at support@outbackgt.com.au

Outback GT (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you purchase from or interact with our Trade Me store. This policy applies only to transactions and interactions conducted through our Trade Me store.

1 Information We Collect When you purchase from our Trade Me store, we may receive the following personal information from Trade Me:

• Full name
• Delivery address
• Contact phone number
• Order details and purchase history
• Communication messages sent through Trade Me

We only receive information necessary to process and fulfil your order.

We do not collect payment card details directly. Payments are processed securely through Trade Me’s payment systems.

2 How We Use Your Information We use your information strictly for:

• Processing and fulfilling your order
• Shipping and delivery coordination
• Customer service and after-sales support
• Managing returns, refunds, or warranty claims
• Complying with legal and tax obligations

We do not sell, rent, or trade your personal information to third parties.

3 Sharing of Information We may share your personal information only with:

• Shipping and courier companies to deliver your order
• Service providers assisting with order fulfilment or warranty processing
• Authorities where required by law

All third parties are required to handle your information securely and only for the purpose of providing their services.

4 Storage and Security We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

Information is stored securely and only retained for as long as necessary to fulfil orders and meet legal obligations.

5 Access and Correction You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information

To make a request, please contact us using the details below.

6 Trade Me Platform Please note that your use of Trade Me is also subject to Trade Me’s own Privacy Policy and Terms & Conditions. We encourage you to review Trade Me’s policies directly via their website.

7 Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us via Trademe messages.