Payment Instructions: Payment Instructions are automatically sent by TradeMe to all winning bidders within a few minutes of auctions closing. We ask that payment is made in full within 3 working days. If you cannot pay within this time please get in touch with us – we can extend payment if we know about it. If paying direct to our bank account please ensure that you include the exact auction number on your deposit to avoid delay in your auction being processed.

Payment Methods Accepted: Internet Banking Pay Now & Credit Cards Pay & Collect by mobile payment

Extended Payments: We will accept instalment payments for larger items but this must be agreed before you bid on the auction.

PBT Couriers are our courier partner. All deliveries must be sent to a physical address not a P O Box.

Our standard practice is to require a signature on delivery of a parcel. This means you are responsible for the goods once you sign for them when they are delivered by the courier. Please ensure you check the parcel for damage before providing your signature to the courier driver.

If you do not wish to sign for your parcel you take responsibility for the parcel once it is delivered to your nominated address.

For some auctions we will provide a NZ Post option. This does not allow us to track the delivery of the parcel. We cannot advise how long it will take NZ Post to deliver. NZ Post is the slowest method for shipping your auction and if you select it you are accepting that the parcel may not be delivered within TM timeframes.

We are happy to combine freight on multiple auctions if you ask first. For some auctions you can use the freight free shopping basket option.

Please ensure you select the correct freight option. Some auctions are Free Freight but generally this does not apply if you have a RD (rural) address - please check the individual auction. It is PBT Couriers that determine if you have a RD address not NZ Post.

Please remember to tell us the colour / size you require for auctions where there is a choice. If you make payment and do not tell us what colour you would like we will send you whatever colour is available so as not to delay shipping.

If you have not specified a colour and then wish to change the colour you can return the product at your cost if in unused condition. There will be a returns shipping fee which is applicable even if the auction qualified for free shipping as free shipping only applies to the first instance.

All your purchases are protected by the Consumers Guarantees Act and the Fair Trading Act.

All returned goods must be in original packaging and returned to us at your cost in undamaged condition.

We do not refund freight on goods returned to us unless they are proven to be faulty within 14 days of purchase.

We are happy to consider requests for refunds if the product does not suit or you made a mistake. However, we will deduct the cost of freight and non-recoverable TM fees from refunds. If you decide to change/upgrade to an alternative product we will not deduct the TM fees. If you are unsure ask us first.

Company Name:

Petworkz Online Limited

GST Registration #:

91-067-951

__ Address:__

Unit 3, 126 Ossie James Drive Central Precinct Titanium Park Rukuhia Hamilton 3282

Phone:

0800 738 967 (0800 PETWORKZ)