PopStop

At Pop Stop we strive to process all orders as quickly as possible. Orders made before 11 AM will be shipped from our warehouse the same business day Orders made after 11 AM will be shipped from our warehouse the next business day. All orders are shipped by our team directly from Pop Stop Christchurch.

• Delivery Times

We use Posthaste within NZ as our trusted courier partner. Standard shipping is 1-2 business days. All orders are supplied with a tracking number to help you keep track of your delivery. Overnight shipping will be delivered the next working Day if we receive your order before 11 AM.

• Shipping Rates

Standard Metro Shipping: $5 flat rate to any NZ Metro area. Rural Shipping: $10 flat rate to any Rural address. Large Items: $10 additional fee for Large or Expensive products. Overnight Shipping - $7 Additional fee for Overnight Delivery.

Pick Up (Click & Collect)

You may place an order online and select the “click and collect” option for pick-up instore at no additional charge. We will notify you by email once your order is ready.

• Other

Haven’t received your order? If you have not received your package or believe there is an issue with the delivery, please contact us within 14 days so that we may assist you in the locating of your order. You may contact us using Facebook Messenger, Email or Phone. Please quote your order #

Pop Stop will accept returns for any faulty item and adhere to the expectations of the consumers guarantee act. Please contact Customer Services and request a "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be sent within 7 business days of authorisation and must be in resalable condition.

Non-faulty Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit, but feel free to let us know if any issues do arise. Accepted returns are refunded by the method in which you paid.

Return requests are accepted within 30 days after the buyer has received their order. For Non-faulty returns, the buyer is responsible for return postage costs. When we have made a mistake, we will cover the return shipping costs.

The refund will always be processed by the same method as payment was made. No replacements.

Phone 03-423 9526

10am – 5pm Monday - Friday 11am - 4pm Weekends