Product Returns
IMPORTANT NOTICE: All returned products must be in its original packaging, in ‘as new’ condition
and resalable.
If you change your mind or you have ordered the wrong product, we are happy to provide a refund or
store credit within 7 days of the date of purchase. We will even find the right replacement product for
you.
However, please choose your product carefully as we do not refund if you change your mind after 7
days, if the product has been installed or if the product is not resalable.
Once received back in store, product will be checked before refund/credit is processed.
All refunds will be process back into the original account/payment platform (i.e. Afterpay) the order was
made from.
Guide to Return Process - Change of Mind/Mistake
Should you wish to return a product because it is not what you wanted or have just changed your mind.
Please get in contact with the store that you purchased it from.
You are then responsible for either physically taking or couriering it back to the relevant store.
Auckland - mailto:Auckland@rvsupercentre.co.nz - 13 Manu Tapu Drive, Auckland Airport
Hamilton - mailto:Hamilton@rvsupercentre.co.nz - 12 Foreman Road, Avalon, Hamilton
Palmerston - North mailto:Palmerston@rvsupercentre.co.nz - 486 Rangitikei Street, Cloverlea, Palmerston North
Christchurch - mailto:Christchurch@rvsupercentre.co.nz - 159 Orchard Road, Harewood, Christchurch
Queenstown - mailto:Queenstown@rvsupercentre.co.nz - 50 Lucas Place, Frankton, Queenstown
Online - mailto:Online@rvsupercentre.co.nz - 13 Manu Tapu Drive, Auckland Airport
Guide to Return Process - Courier Damage*
Please check your order within 24hours of delivery to ensure no damage was caused during transit and
contact us immediately on 0800 52 00 55.
We will then ask for you to send photographic evidence of the damage. An insurance claim will then be
made to the cou- rier/freight company, and if accepted, it will be their responsibility to collect the
damaged product.
A replacement product will be immediately dispatched to you
*Please note: if you see damage on the delivered box/bag - you can refuse to sign for delivery
Guide to Return Process - Warranty Claim
Please contact us ASAP if you have a warranty claim on 0800 52 00 55 and we will arrange collection
of the item at not cost to yourself.
An email with instructions will then be sent to you - you will need a printer to print the return courier
label.
Your product will then be tested and assessed. One of our team member will contact you ASAP
with the results and how to proceed.
Guide to Return Process - Incorrect Order
Please contact us ASAP if you have received an incorrect order on 0800 52 00 55 and we will arrange
collection of the item at not cost to yourself.
An email with instructions will then be sent to you - you will need a printer to print the return
courier label. Once it has been received in store, the correct product will be immediately
dispatched to you
We promise to protect your rights under the Consumer Guarantees Act and Fair Trading Act The Acts
provide the basis for RV Super Centre’s returns policy.
Fair Trading Act 1986
The Fair Trading Act is designed to protect all consumers from being misled, either intentionally or
unintentionally. This applies to promotion and sale of goods and services including: pricing; where the
product was made; where the product is from; the meeting of New Zealand safety standards;
availability of products in store and the sales techniques used.
Available Options:
There are three options available for our customers who would like to return a product -
Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour
etc) or another product of the same value. Generally proof of purchase is required in order to get an
exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable
condition including intact original packaging and all labels etc.
Refund
If you have proof of purchase from one of our stores within the last 7 days you may obtain a refund. A
refund will be made in the same tender (by cash/credit card/EftPos) as the original purchase. Cheques
are no longer accepted at our stores.
Repairs
If the returned product is still under warranty, we can arrange repair for you. There may be an
assessment fee on some items. If the product is out of warranty we can still have the product repaired,
however the cost of the repair may be charged to you unless the product is faulty or otherwise
defective.
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We promise to protect your rights under the Consumer Guarantees Act and Fair Trading Act The Acts
provide the basis for RV Super Centre’s returns policy
