Silverdale Radiators

Payments must be made within 5 working days from auction closing.

Items will not be shipped until payment has been received in full.

Payment can be made in the following way.

Credit Card Payments:

Please use Trade Me - Pay Now Services

(We Recommended This Option as there is no banking delays and goods can be dispatched instantly)

Bank Deposit:

Silverdale Radiators ASB Bank, Orewa Branch 12 3046 0384066 01

Please use Trademe reference number that starts with the letter P as Bank Deposit reference.

Invoice:

A GST Invoice will be provided with all purchases.

Please retain your Invoice as proof of purchase.

In Store Pick-Ups at:

Silverdale Radiators Unit 2 / 70 Forge Road Silverdale HBC North Auckland 0932

8am ~ 5pm - Weekdays (Cash, Eftpos, Visa or Master Accepted)

Shipping:

Silverdale Radiators sends all parcels by Track & Trace Courier.

Standard delivery time

Auckland is 1 working day

North Island is 1-2 workings days

South Island is 2-3 workings days

Track and trace information can be requested at customer request.

Overnight Courier can be requested at customer’s expense.

Installation Service:

A Full Installation Service is Available In store at Silverdale Radiators, HBC, Auckland.

(Installation Service is an additional cost at customer expense)

Disclaimer:

As Silverdale Radiators has no control over the end use or the proper fitting of the products purchased - Silverdale Radiators can not be held responsible for any defects caused by improper fitting or incorrect use.

Privacy Policy:

All information provided to Silverdale Radiators will be considered private and confidential and will not be passed to any third party without customer’s prior consent.

Company name:

Silverdale Radiators 2001 LTD

Shop address:

Unit 2, 70 Forge Road Silverdale (North Auckland)

Phone:

09 426 0024

Opening hours:

Monday – Thurs: 8am – 5pm Friday: 8am – 4:30 pm

All of our New Radiators have a 2 Year New Zealand Replacement Warranty

All other products have a 12 month replacement Warranty

All Warranties are against manufacturer’s defects only.

The Warranty starts from the date of purchase

An invoice and product must be returned upon claiming against any warranty.

Change of mind or customer incorrectly ordered

If you have a change of mind about your purchase or have ordered the wrong part for your vehicle, Silverdale Radiators will provide you with an exchange or refund provided that: 1) You can provide a proof of purchase (copy of invoice). 2) It is within 14 Days of your item(s) being purchased. 3) The item(s) is unused in original packaging with NO damage to product.

Shipping costs

Customer is responsible for all shipping costs.

Refund: If you wish to receive a refund a 10% restocking fee of your product purchase price WILL apply and will be removed from any refund given as well as any shipping costs.

Exchange: If wish to exchange product for the correct or a different Silverdale Radiators product restocking fees will be waived (NO restocking fees will apply) however if the new product Is at a higher amount than the original product price (excluding freight costs) customer is responsible to pay the difference as well any additional shipping costs.

Incorrectly supplied product or is not as described: If due to incorrect supply or item is not as described an exchange or refund be given as well will cover, 100% of the return shipping cost provided that:

1. You can provide a proof of purchase (copy of invoice).
2. It is within 14 Days of your item(s) being purchased.
3. The item(s) is unused in original packaging with NO damage to product.
4. You send us your vehicle rego plate number of the vehicle it did not fit.

Damages: Please inspect your order upon receiving and contact us immediately if the item is damaged so that we can evaluate the issue and make it right. This is important as the freight company will need to be notified within 24 Hours of delivery to accept any claim.

Please Contact us by email - mailto:Sales@SilverdaleRadiators.co.nz before retuning any item(s).

If you have a change of mind about your purchase or have ordered the wrong part for your vehicle, Silverdale Radiators will provide you with an exchange or refund provided that: 1) You can provide a proof of purchase (copy of invoice). 2) It is within 14 Days of your item(s) being purchased. 3) The item(s) is unused in original packaging with NO damage to product.
Shipping costs Customer is responsible for all shipping costs.

Refund: If you wish to receive a refund a 10% restocking fee of your product purchase price WILL apply and will be removed from any refund given as well as any shipping costs.

Exchange: If wish to exchange product for the correct or a different Silverdale Radiators product restocking fees will be waived (NO restocking fees will apply) however if the new product Is at a higher amount than the original product price (excluding freight costs) customer is responsible to pay the difference as well any additional shipping costs.

Incorrectly supplied product or is not as described: If due to incorrect supply or item is not as described an exchange or refund be given as well will cover, 100% of the return shipping cost provided that:

1. You can provide a proof of purchase (copy of invoice).
2. It is within 14 Days of your item(s) being purchased.
3. The item(s) is unused in original packaging with NO damage to product.
4. You send us your vehicle rego plate number of the vehicle it did not fit.

Damages: Please inspect your order upon receiving and contact us immediately if the item is damaged so that we can evaluate the issue and make it right. This is important as the freight company will need to be notified within 24 Hours of delivery to accept any claim.

Please Contact us by email - mailto:Sales@SilverdaleRadiators.co.nz before retuning any item(s).