Stock Location and Dispatch

Our stock lives in a contract warehouse in Auckland so the standard method of getting the products to the customers is via Courier. In exceptional circumstances we can arrange for the customer to pick up the item.

We will try to dispatch all goods within one business day of the funds reaching us.

For some items we may be able to organise demonstrations but it is subject to our availability.

Shipping

We will combine shipping where possible – please contact us if this hasn’t happened.

We use Courier Post for our deliveries and most deliveries will require a signature. Delivery is (usually) overnight within Auckland, 1-2 days for North Island and 2-3 days to the South Island. Rural deliveries may sometimes take longer. We may not always be able to email a tracking number but if you need one we can easily find it for you.

We are happy to arrange shipping overseas – please enquire about rates.

If things go wrong (and in life sometimes they do) we stand behind all our products

with a warranty. Please contact us in the first instance when you have a warranty issue.

Our Trademe feedback shows that we’ve kept about 5,000 customers happy and things haven’t worked out with a handful. We do try to keep our customers happy.

If an item is returned but is not faulty we may charge a re-stocking fee (our contract warehouse will charge us to restock the item). We may also ask you to meet the costs of couriering the goods back to you and/or a small labour fee in some instances. We will discuss this with you before arranging return of the goods back to us.

If you need to exchange an item we will endeavour to keep your costs to a minimum.

We cannot please everyone but we will always try.

Company Name:

The Gadget Guys

Phone:

09 5586189 - For queries between 9am - 5pm (If there is no reply at first please leave a message and we will get back to you as soon as we can).