Vita Health

We use CourierPost overnight service (1 working day). For some rural areas, it may take an additional day.

All orders that are in by 3 pm we aim to dispatch so our customers can receive their orders by the following day or a Monday if dispatch occurs on a Friday.

Sometimes we purchase products and then decide later that it's not what we wanted. Here at Vita Health, we give you the opportunity to return products that are in a re-saleable condition. This means unopened and undamaged. You can return it within 30 days of receipt for a full refund. Please wrap your returned product well and return them to us with your order number as a reference to the address below. Please note products that have been damaged in transit back to us will not be refunded.

VITA HEALTH LIMITED PO Box 18771 New Brighton Christchurch 8061 New Zealand

When we have received your returned product, a refund will be issued within 7 days. We will notify you by email to confirm your refund. Please note that refunds will be issued in the original form of payment.

Refunds

Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because the item is no longer required, or ordered in error, the shipping fee is non-refundable. Refunds can only be made using the same payment method used when ordering. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded back into your account. If you have paid for the product with non-cash payment options, i.e. Reward Points, Gift Voucher or Store Credit, the component of these non-cash payments will be refunded to your Store Credit with us. This credit will be available for you at the check-out on your next order.

Canceling Orders

We are able to cancel and refund an order for you as long as it has not been dispatched. Please contact us as soon as possible as orders are generally processed in a very efficient manner.

Incorrect Products Supplied

We are human and on a rare occasion, we may send you the incorrect items. We accept full responsibility and will resend you your correct items along with a free return bag so you are able to post back the incorrect goods. Please contact us to arrange this. International customers - we are unable to resend products overseas. Please contact us so we can arrange a resolution for you.

Damaged In Transit

We take every care to ensure your goods reach you in perfect condition and accept full responsibility for products damaged in transit. In the unlikely event your goods do not reach you in a satisfactory condition, please contact our friendly Customer Service Team with details of your experience with the damaged items. Please be assured that any problems will be addressed in a friendly and efficient manner. Your satisfaction is extremely important to us. We will happily issue you with a full refund or arrange replacement where possible. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo if possible. This can assist us in making a claim to the courier. If an item is required back for inspection, a pre-paid courier bag will be sent to you for its retrieval. In order for us to organise a replacement or compensation item(s) and packaging must be retained for inspection. You may email us with photos clearly showing the damaged item(s) or take them to your local post office for inspection. International orders We are unable to provide a retrieval bag for items sent overseas. Please contact us with the product's photos, batch number and expiry date for compensation. We will compensate you for goods damaged in transit. In order to compensate you, both the damaged item(s) and packaging must be taken for inspection at the closest Post Office near you within 7 days. You will be issued a damage report by the post office. Please notify us of the situation by email, along with photos clearly showing the damaged item(s) and its packaging and a scan of the damage report you've been given.

Lost In Transit - New Zealand

We use CourierPost's tracked non-signature overnight delivery service for all parcels in New Zealand unless you choose otherwise. This service provides a track and trace on the CourierPost web site (https://www.courierpost.co.nz/track/track-and-trace/). We accept full responsibility for parcels lost in transit with the courier provided we are notified within 7 days. We will resend your goods at no extra cost under the condition that the original parcel is returned to us if eventually delivered. In the case that it does not turn up a "Denial Of Receipt" will be sent to you by the CourierPost investigation team. This declaration is a legal document and must be signed and returned to CourierPost so we can make a claim with the courier. We send replacement products in full faith that our customers will complete this part of the process.

We'd love to hear from you.

NZ Free Phone: 0800 848 202

Opening Hours: Monday – Friday: 9 am - 4:30 pm NZST.

Closed Saturday, Sunday and statutory holidays.