SHIPPING

Whilst we take the utmost pride in packing all our Internet and Mail orders, sometimes accidents, delays or errors do occur.

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by VPW Australia to be authorised to receive the products.

VPW Australia and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. (Normally 8:30-5pm Monday to Friday) In the instance someone is not able to sign for your delivery; our carrier/s will leave a card. You will need to contact them directly to make alternative delivery arrangements.

You will be sent a Tracking notification by email for you to track your parcel when it leaves VPW Australia. Please always check your Junk/Spam folders of your email for this notification if it is not delivered to your Inbox.

Please inspect your parcel and its contents carefully on delivery, if you find any item Missing or Damaged please contact us within 48 hours on mailto:sales@vpw.com.au or phone 1300 VPW VPW.

The Current delivery window for normal sized parcels is 3 to 7 Business Days.

For large or bulky orders, you will be contacted by our Customer Service Team with your final freight charges.

RETURNS

We are happy to exchange any product purchased Online as long as the product is returned in its original condition (unopened and unmarked packaging), and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery charges are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost.

In order to process your exchange of goods, please be sure to include a note or email correspondence explaining the reason for the return, the item you wish to exchange it with, as well as your daytime contact telephone number so that our Customer Service Team are able to contact you to arrange delivery of the exchanged item (postage charges apply). We will replace any item that has arrived Damaged or is Missing from your order at no cost to you, any faults or missing items must be reported to our Customer Service Department within 48 hours of your package being signed for. Please contact them on mailto:sales@vpw.com.au or 1300 VPW VPW for details on how to return the Damaged/Faulty Item. Goods should be sent to the following address: 122-128 Cooper St, Epping VIC-3076, Australia.

Helpline

Hotline: +613 8405 9200

Sales Email: mailto:sales@vpw.com.au