Payment should be made within 5 days of purchasing goods. Payment can be made by direct credit or cash, or credit cards via Ping. We do not accept cheques. Please ensure you include the auction number reference when making a direct credit payment.

We provide a shipping cost for any order that contains multiple or bulky item(s) i.e. a heat pumps or multiple rolls of pipe. The goods should be shipped within 2 days of confirmation that payment has been received. You should receive an email message advising that your goods have been shipped. Delays can occur during peak times such as Christmas and long weekends – please be patient. NOTE: We cannot deliver to PO boxes.

Goods supplied by the seller may be accepted for return within 30 days of the date of supply subject to the following:

· Goods must be returned, at the buyer’s expense, unused, into the seller’s store.

· Acceptance of the goods is conditional on an assessment to determine they are undamaged, and in good working order.

· Upon acceptance of the return, the buyer will be issued a store credit for the full amount of the purchase price paid, excluding freight. The resulting credit may be used to offset the cost of any future purchase.

· Please contact us if you would prefer a cash refund before sending anything.

Goods sold as seconds or at heavily discounted prices (eg. Clearance items ) generally cannot be accepted for return (except if faulty).

All sales of goods by warmth.nz., excepting those used for business purposes, are governed by the provisions of the Consumer Guarantees Act.”

Collections to be made within 10 days of auction closing please, (unless by prior arrangement).

Seller's Liability and Maintenance Guarantee

• The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which there are required and the seller is under no liability if they are not.
• The seller's liability in respect of any defect or failure of the goods or for any loss, injury or damaged attributable there to is limited. The seller shall not be liable to the buyer or any third party whether in tort or contact or in negligence or otherwise for any direct or consequential loss or damage attributed to defects in the goods nor in respect of conditions or warranties whether expressed or implied by statute or at common law or otherwise.
• Where the buyer does not acquire the goods or hold itself out as acquiring the goods, for the purposes of a business then these conditions must be read subject to the provisions of the Consumer Guarantees Act 1993 which shall have full force and effect notwithstanding any contrary or inconsistent provision in these conditions. The Consumer Guarantees Act 1993 will NOT apply if the buyer acquired, or held itself out as acquiring the goods for the purposes of a business.
• The goods are warranted against faulty workmanship or materials for 12 months from the date of purchase. Within the specified period the seller or its agents will repair or replace (at their discretion) any defect due to faulty workmanship or materials. This warranty shall not be valid if, having detected a fault, the user continues to operate the equipment. This warranty does not apply to any part of the goods which have been subject to misuse, neglect, alteration, incorrect installation, accident and to damage caused by transportation, flood, fire or acts of God. The seller's liability under this warranty is limited to repairing or replacing a part(s) without charge. The warranty is dependent upon the seller's inspection to determine the defect in workmanship or materials. Goods returned to the seller for inspection, credit, refund, warranty or repair shall be delivered at the buyer's expense. The buyer must ensure that appropriate overload protection is installed when using electrical equipment supplied by the seller.
• The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.

Warmth.NZ

Warehouse/Postal Address: Unit 5/4 O'briens Road, Sockburn, Christchurch 8042

Phone: 03 595 1565 or 0800 477 778

Pick Up Details:

Monday - Friday: 8:30am - 5pm Closed weekends and public holidays Pick-ups available from Christchurch only Please enquire about collections on Saturday morning

Customer Services:

Emails, questions and queries can be answered during pick up hours