Zivor Automotive

Zivor Auto offers secure and fast shipping anywhere in Australia and around the world through its exclusive shipping partner, Australia Post.

Most of our orders are despatched within 1-3 business days.

Although rare, sometimes there may be delays in shipping the products as result of short stock supply or unavailability or circumstances outside our control. In all such situations, customers would be duly contacted with expected shipping time and choice to amend their orders.

Despatched orders may sometimes be combined for a single delivery or shipped as multiple deliveries.

Delivery of your parcel generally occurs within 1-3 business days of shipping in Metro Areas and 2-5 business days or longer in regional or remote areas. International shipping times would be advised upon request for shipping quote and delivery options.

Australia Post Parcel tracking numbers are generated for most orders and can be tracked online here : https://auspost.com.au/mypost/track . For any unexpected delays during parcel transit, please contact Australia Post on +61 13 76 78.

Zivor Automotive accepts product returns in following circumstances :

Standard 30 day returns policy :

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please use due diligence in checking hard parts for correct fitment before removing from the packaging. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. Please ensure all returned items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

ZIVOR Automotive, A Division of Zivor Australasia ( ABN 48 344 147 403 ) , do hereby entitles its customers; end users of its supplied products, with a non transferable life time warranty subject to terms & conditions mentioned below.

ZIVOR supplied products are fully warranted to the original/first owner against defects in materials and workmanship for the lifetime. If product fails due to a manufacturing defect, we will repair the product, without charge, or replace it, or refund, at our discretion. This warranty does not cover damage caused by accident, modification, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use.

This warranty gives you specific legal rights; you may have other rights, which vary from state to state. In addition, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may further refer here : http://www.consumerlaw.gov.au for more information on your consumer rights.

Email - customer.support@zivorauto.com.au