Service Administrator - Keith Andrews Hamilton

Join New Zealand’s Premier Commercial Vehicle Dealership Network.

Keith Andrews is New Zealand’s largest commercial vehicle dealership network and a leading distributor of Mercedes-Benz Trucks, Freightliner and FUSO. We take pride in delivering exceptional service, industry expertise and premium support to our customers nationwide.

Our Hamilton branch is looking for a highly organized, detail-focused Service Administrator to support our busy Service Department. If you thrive in a fast-paced environment, enjoy working with a dedicated team, and have a passion for delivering excellent customer service — we want to hear from you.

About the Role: As our Service Administrator, you will play a key role in ensuring the smooth, efficient, and accurate operation of the Service Department. You’ll be the first point of contact for customers, assist with job bookings, support technicians with administrative needs, and help maintain compliance across health, safety and environmental requirements. This position is ideal for someone who is confident, customer-focused, and has strong administrative experience - ideally within the automotive or heavy transport industry.

Key Responsibilities

• Administrative Support
• Assist with customer bookings, collect relevant information, open job cards, and schedule jobs into the planner.
• Obtain outwork pricing when required.
• Complete, enter, and scan repair orders (ROs) into the system, ensuring accurate costing and labour entries.
• Close off simple service ROs or forward complex ROs to the Service Manager for approval.
• Process standard customer invoices and obtain order numbers when needed before sending by post or email.
• Maintain the Technician Time Clock Report and ensure all time is accurately accounted for.
• Produce Technician Daily Attendance Reports each pay cycle and distribute to administration staff.
• Maintain staff leave and callout charts for Service and Parts teams.
• Process workshop creditor invoices and warranty credit notes.
• Complete monthly oil reconciliations and order stock.
• Update lease company logs and prepare weekly spreadsheets as required.
• Health and Safety environment - Follow all company health and safety procedures.
• Explain Health and Safety requirements to customers and direct them to the customer lounge when needed.
• Perform monthly and annual checks of the first aid box and maintain stock levels.
• Maintain awareness of hazards, report incidents or accidents, and contribute to a safe working environment.
• Keep a clean, tidy, and safe workspace, with awareness of environmental impacts.
• Customer Service
• Provide professional, friendly, and respectful service to staff and customers.
• Maintain confidentiality at all times.
• Answer phones promptly and professionally.
• Ensure customer needs are met efficiently and effectively.

About You We’re looking for someone who:

• Has strong administrative experience (automotive industry preferred).
• Is highly organized with excellent attention to detail.
• Is confident using computer systems and able to learn new software quickly.
• Communicates clearly and professionally with both customers and colleagues.
• Thrives in a team environment and can multitask under pressure.
• Has a proactive attitude with a strong commitment to health and safety.

Why Join Keith Andrews?

• Work with a trusted, leading brand in the commercial vehicle industry.
• Be part of a supportive, passionate and high-performing team.
• Competitive remuneration and development opportunities.
• Strong company values focused on people, safety, and quality.

How to Apply: If you’re ready to take the next step in your career and bring your skills to a dynamic and respected organization, we’d love to hear from you.

Apply now with your CV and cover letter.