We accept payments via Ping on Trade Me. We also accept Afterpay.

If you’d like to pay using a different method, please let us know.

We are GST registered and are able to provide a GST invoice if required at the time of purchase.

Our goal is to dispatch all paid orders on the same or following business day after receiving payment. While we strive to meet this timeframe, please note that it is not guaranteed. If your order is time-sensitive or urgent, we recommend contacting us directly. We will do our best to prioritize your order.

We offer shipping to non-rural, rural, and PO Box addresses. Please be aware that our parcels are sent without requiring a signature upon delivery. If you require a signature on delivery, please contact us after placing your order.

Please note that for larger items, the estimated postage quoted may be higher than the actual cost. We strive to provide you with the most cost-effective and expedient postage option available and if the postage cost is lower than initially quoted, we will refund you the difference.

If you have changed your mind about an item please contact us within 7 days of receiving your order. We accept exchanges for credit or replacement, but not refunds. All shipping costs are non-refundable and return costs are the customer's responsibility. Return items must be sent unused and in the original condition it was received.

Please note - we cannot accept returns for jewellery, books or magazines.

If your order arrives faulty or damaged please contact us with the problem. We will do everything we can to ensure a speedy and satisfactory result.

Can items be combined?

Yes, most small items have a combined postage option enabled. Postage must be paid on the highest postage amount and subsequent items can be combined for free.

Larger items will be combined after purchase and payment has been made. Postage may need to be paid on all items, after which we will pack your order and refund any difference in actual cost.

Due the varying postage costs in sending items across New Zealand and rural locations, we may overestimate postage costs for larger items. For each parcel we send, we compare quotes from a number of courier companies to find the most cost effective and efficient service. If postage is cheaper than expected, we will refund the difference.

Artisan Boutique

Shop Address: Viewing/Pick up by appointment only. 8/23 Creek Street, Drury, Auckland 2113

Phone: 09 2390745

Shop Hours: Monday to Friday 9.30am to 4pm Saturday 9.30am to 1pm Sunday Closed