Aussie Auto Gear

We accept Trade Me Ping, Afterpay, and other supported payment methods on the platform.

Orders will be processed once payment confirmation is received through Trade Me.

Prices are listed in NZD. Please note that we are not currently registered for GST in New Zealand.

We offer nationwide delivery across New Zealand.

• Processing time: 1–5 working days
• Estimated delivery time: 7–11 working days

Most items are shipped from our Australian warehouse.

Free shipping is available on selected items. Shipping fees may apply for larger or bulky items.

We accept returns in accordance with Trade Me policies and applicable consumer laws.

• Items must be returned in original condition
• Return requests must be made within a reasonable timeframe after delivery

If an item is faulty or incorrect, please contact us and we will arrange a replacement or refund.

Customers are responsible for return shipping unless the item is faulty.

Q: Do you ship from New Zealand? A: Most items are shipped from Australia.

Q: How long does delivery take? A: Typically 7–11 working days after dispatch.

Q: Do you offer tracking? A: Yes, tracking information will be provided once your order is shipped.

Company: TRACKMATE OFFROAD PTY LTD Email: trackmateautopart@outlook.com Phone: +61 424799949

Customer support is available during standard business hours.

We are committed to providing a smooth and reliable shopping experience for all customers.

If you have any questions before or after your purchase, our support team is here to help and will respond promptly.

In the unlikely event of any issues with your order, we will work with you to resolve the matter as quickly as possible, including offering replacements or refunds where appropriate.

We value customer satisfaction and aim to ensure every purchase is a positive experience.