Back 2 Wood Demolition

Purchasing Policy:

Back 2 Wood Demolition is GST registered. Invoices are provided on all sales, as required by the purchaser.

All goods purchased through Trade Me must be paid for in full and transportation arrangements made within 3 working days of auction closing, unless otherwise arranged. Failing this, auctions will be re-listed.

Please read through our terms and conditions prior to purchasing or placing a bid as all sales are final and non-refundable.

Payment Methods:

• Internet banking
• Bank Deposit
• Credit Card
• Cash on pick up Eftpos on pick up

If you wish to pay direct to our bank the details are:

ANZ Bank, Back 2 Wood, 01 0338 0054129 00

Disclaimer:

Although every effort will be made to ensure the information on this website is kept up-to-date and accurate; we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on Trade Me or call and we will be pleased to assist.

We are constantly trying to improve the Stores. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

Once again, thank you for shopping with us.

Most of our customers pick up the goods themselves as they can inspect them and make payment at the same time.

We offer a delivery service from Awanui to Auckland most weeks which is very reasonably priced & we take great care of your purchase(s). Payment must be received in full before they are loaded on the truck.

We deliver to Auckland addresses within a 15km radius of the Auckland CBD.

Or we can deliver anywhere along State Highway 1 from Awanui to Auckland. Customers often meet our truck with their trailers on SH1 at a convenient & safe spot to pull over (if South of Whangarei) due to the size trucks we use & drivers' time constraints. If the purchase is a large consignment of joinery ie a house lot we may look at going off SH1.

Special deliveries Northland-wide (from Whangarei to the Far North). We use either an A-frame trailer with a tow wagon or a furniture box body truck so driveway access needs to be disclosed prior to delivery, transit times may be longer for remote areas to coincide with other deliveries in your area. Please enquire for a quote & time frames.

Our obligation is to the gate only, we will en devour to get your good(s) as close to the site as possible this will be at the driver’s discretion.

Driveways must be wide enough & well-formed (compacted), no paddocks, no low lying branches or power lines. We will not put our drivers & trucks at risk, the item(s) cannot be left on the truck as they will get in the way for the return load.

Do not expect the driver and/or their off-sider to lift heavy item(s) more than 30 metres from where the truck/ trailer can gain access.

NATION-WIDE DELIVERIES:

We can also arrange Nation-wide deliveries please enquire & we’ll get you a quote.

SHIPPING TIMES:

We endeavor to get your purchase(s) to you within 14 working days.

We can give advice on who to use once you have purchased your goods if needing a door to door service or if going further South than Papatoetoe Auckland. We do not package up doors for freight, you are best to use a house removal specialist so items are looked after & blanketed individually.

Back 2 Wood Demolition is not responsible for length of transit times or damage to goods received during freight if using an alternative carrier other than ourselves. We take every care & responsibility for what we carry.

Q. What do I need to bring if I’m picking up a large door ie ranchslider or French doors?

A. Bring a trailer, 2 lengths of 4x2 timbers longer than the door you are carrying (the shortest side) & 2 or more strops. Lay the door down flat on the timbers which are on top of the trailer & strop it down tight. Alternatively use a cage trailer if the item will fit inside standing up & strop it to the side of the cage.

Q. Can I stack windows on top of windows lying flat on a trailer?

A. Yes you can bring some blankets or packers / cardboard to put in between so they don’t rub.

OPENING HOURS:

Monday - Friday 9am - 4.30pm & Saturdays 9am -1pm Closed Sundays & Statutory holidays.

ADDRESS:

19 State Highway 1, AWANUI

PHONE:

(09) 4087163 or 0800 10 9 8 77

Warranty & Replacement Policy:

The purchaser must check goods received and report any damages or faults to Back 2 Wood Demolition by e-mail within 48hrs of having received the goods. Please specify the item title and auction number. We reserve the right to refuse any claims that are made after this time frame.

Back 2 Wood Demolition does not accept any item return by COD. The return freight must be paid for entirely by the Purchaser, who must make contact with us for approval prior to returning the goods.

Refunds will only be offered where liability is accepted by the Seller and a replacement is not available.

All warranty claims must be made by the original purchaser of the item. Warranty is not transferable beyond original purchaser.

Your invoice, delivery docket, purchaser details will be required as proof of purchase.

Back 2 Wood Demolition adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.

Warranty Does Not Cover:

• Damage from freight.
• Normal wear & tear.
• Damage from using goods for a purpose for which they were not designed.

The majority of materials sold by Back 2 Wood Demolition are recycled and some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.

Back 2 Wood Demolition must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller before an arranged return is executed.

Refund Policy:

Second hand goods are sold in a ‘as is’ condition and all care is taken to describe them as accurately as possible. Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'. All items must be returned to us for full assessment BEFORE refund will be issued. Refunds are processed by Back 2 Wood Demolition after the goods have been fully checked and the buyer advised of the outcome by e-mail.

*Please note it is very rare that goods have been returned and a refund issued.