We accept payments through Ping & Afterpay

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If you have any questions about payment, please contact us freely

Shipping Cost

Most of our products are free of postage, very few need to pay for postage, we provide reasonable shipping costs and fast shipping.

About Shipping fee: We support Combined Shipping

For combined postage: please choose 1 with a full postage and the other with "Combine with another item you've paid shipping on" in the shipping options, you only need to pay once shipping!

Shipping Method

We use NZ Post, YunExpress, 4PX Express, Yanwen to deliver orders. When we dispatch your item to you, an email confirmation will be sent. If possible the item will be left in a secure location at the address specified.

Shipping Times

We ship from overseas warehouses, and the transportation time is estimated to be 8-10 working days. If there is an abnormality in the logistics, it may be delayed for a few days. We will ensure the safety of the package and high-quality customer service

If there is a holiday, there may be a delay, such as New Year holidays, Christmas holidays, etc.

If you’ve changed your mind, we will accept a Return (at the buyer’s cost) within 14 days provided the item is unopened, unused and in mint re-sellable condition.

If the item arrived faulty or did not work as intended, we will arrange for the repair or replacement of your item after it has been returned (at our cost) and tested.

Technical Support and Guides in the following:

Q1: Is this a no glow or low glow LED camera?

A1: Just like its name, it is a no glow camera with 38pcs IR LED, so you can take pictures and videos at night without being detected.

Q2: What should I do if I forgot the password?

A2: Press the right button and hold, then toggle the switch to SET position, the camera will be restored to the factory, all the setting will be cleared including the password, please with caution.

Q3: If I buy a 6V 2A adaptor, will it charge the batteries? Of course, I have to put in rechargeable batteries.

A3: The camera has no charge function. But you can use batteries charger to charge the batteries, and then put on the recharged batteries.

Q4: I see from a previous question the adaptor plug does not charge the batteries but does the adaptor plug actually power the camera?

A4: Thank you for your question. The camera accepts adaptor plug to supply power, with output interface 4.0* 1.7 mm, in line with the 6V/2A(please do not above 8V) DC voltage output to fit the camera. If you will use it in remote areas, bundle a power bank with a camera is a good choice or you can use 8AA batteries to make sure power enough.

Q5: Does this camera take photos of leaves blowing in the window or is it smart enough to capture only animals by heat sensor?

A5: Heat sensor can capture only animals, if you want to know the activity like leaves blowing in the window, you can set the time shift to take pictures or videos. Q6: Where to buy the external DC jack?

A6: The DC cable hole is fit to cable with 4.01.7mm male line, and the plastic part of the plug is less than 9mm in diameter, you can find many 4.01.7mm male lines on Amazon and eBay ot other market, but I am afraid you should ask seller if the plastic part of the plug is less than 9mm in diameter or not, because most description of cables has no such information. Thank you.

Q7: How to hook up an external battery?

A7: You could use a cable to connect the external power supply.

Q8: What do you use to clean the PIR sensor mine has scuff marks on it?

A8: Soft and clean cloth is the best choice.

Q9: Can't figure out how to set time clock?

A9: I am not sure about your "time clock", but if you want to set time or interval, please put the button on "SET” position and long press OK/MENU button, then you can see menu, and click the "DOWN" button to find "Interval", click OK, then you can see default time is 5 seconds. That's mean, every 5 seconds it will take photos, take videos, or take photos and videos. Then if you want to send the time of the camera, please enter the menu, and click on "Down" to find "Set Date/Time", press "OK" to set time and date, and long press "OK/MENU" to exit.

Q10: Does this take continuous video? I want it for home security without all the wires and hassles. Also, do I have to have internet for this?

A10: Yes, it can take continuous video. But sorry you could not have internet for it. It saved videos and photos with SD cards.

Q11: What setting do you put it on when you set it as a trail cam. On or Set?

A11: Set. All settings you should put the button to "Set" position. And when it on Set position, you can press the "Right" button to take the pictures.

Q12: Does it have a lock box that will fit it?

A12: It has no lockbox, but there's a strap, you can use it to attach it to a tree. And the camera is waterproof, there's a lock hole, you can lock the camera if you like. Thanks.

Q13: Does this camera come with an SD card?

A13: This camera does not come with an SD card.

Q14: How long is the warranty on this camera?

A14: One year.

Q15: How close does an animal have to be for the camera to trigger and take a picture?

A15: Up to 65 Feet/20 Meters.

Q16: How big of an SD card can it take?

A16: It needs a normal SD or SDHC card, not a mini SD card. But with a case maybe you can also use the mini SD card.

Q17: Can you review the photos on the display? If so, how?

A17: Yes, of course, you can. Please on SET position, and press OK, then you can see the photos on the screen, UP and DOWN to change photos, and LEFT can enlarge photos. About this, you can also find on the manual.

For information about products listed on our Trade Me store, or to follow up on an order you’ve already placed, please contact our customer service team.

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If you are not satisfied with your purchase, please contact our online customer service before giving a neutral or negative evaluation. We will do our best to help you solve the problem.