Directrade

Payment instruction would be automatically send when purchase is complete.

Alternatively please see our account detail below:

02-0272-0184747-003

Payment must be made within 3 days of auction closed

GST invoice available on request.

It now becomes a compulsory procedure for our customer booking a pick-up date and time in 24 hours prior to allow our warehouse to get your order ready in our contactless pick-up points. Please contact our customer service team to schedule a pick-up time. Same day pick up cannot be arranged.

-Make sure you provide us with the vehicle plate number when you make the booking. This is to allow our staff to identify you and process the correct order.

-Our staff will remain at 2 meters of social distancing from other people at all times.

-Please open the trunk and clear up your back seats once you reach our warehouse. You can remain in the car or keep at least 2m apart from the people around you. So our staff can load the products in your cars.

• Signatures may not be required for pick up time by time. We can either use transport or courier carrier to ship your order, depends on the size, weight of your purchase as well as your destinations.

Assistance will be required if the order contains any heavy items. If this cannot be supplied by the customer, 2 men delivery can be arranged which will incur an extra fee depending on location.

Carriers require phone number for delivery

Your order will be dispatched next business day with the delivery

-Auckland and North Island within 2-5 working days

-South Island within 3-7 working days

Delivery days are Monday – Friday, during normal business hours, door to door. Saturday delivery in some areas are available with extra freight charge.

You will be advised by email when we dispatch the product and it’s tracking number so you are never left in the dark.

If the customer requested the items to be left without being present, they are accepting full responsibility of the items if they are damaged or missing.

Pickup is always welcome from our Otahuhu Warehouse, Our team will be able to help you get your order in the back of your car, trailer or ute. However, our warehouse can only hold your order for 30 days due to our limited space capacity. Any item from pick-up orders exceeding 30 days waiting time will be relisted for sale.

Money Back Guarantee within 7 days of receiving your order (We do NOT accept return or refund for all mattresses due to hygienic concerns)

Returns are only acceptable with original packaging. Buyer is responsible for return freight. If you are not 100% satisfied with your purchase please request a Return Authorization via email within 7 days of receiving your order and return in original condition for a full refund.

We do not offer a refund if you change your mind or have damaged the item after delivery in excellent condition.

If an item is faulty, we will meet our obligations under the Consumer Guarantees Act.

RETURN TERMS & CONDITIONS:

-All returns must be authorized with a completed GOODS RETURN AUTHORIZATION (GRA) form.

-All returns are subject to a 10% restocking fee unless faulty or an arrangement is made by mutual agreement with Directrade

-Items must be received into the warehouse for a credit to be processed.

-Returned merchandise must be in the original packaging and in a resalable condition.

-Please note credits cannot be issued for shipping costs or merchandise purposefully damaged.

• We recommend shipping your return products via a tracking courier.

FAULTY GOODS:

• All claimed faulty items must be sent back to the warehouse for inspection.
• If goods are proven faulty, we will provide a replacement free of charge.
• Items must be received into the Auckland warehouse for a credit to be processed.
• We will not pay any additional labour cost for reinstalling the replaced product

Ph: 0800 606707

Location: 41 Saleyards Road, Otahuhu, Auckland.

Open Hours:

Monday - Friday 9:00am - 5:00pm Saturday: Saturday 9:00am-1:00 pm Sunday Closed Closed public holidays