Completing Your Purchase:

You must make contact with us within 3 days of winning an auction. Payment must be made within 7 working days, unless otherwise agreed.

Providing us with a telephone number is helpful as often free service mailboxes are full or e-mails are less than 100% reliable.

Payment Options:

Direct credit/ Internet banking: The most simple and preferred method is direct credit/internet banking. Orders paid for using this method will be shipped upon confirmation that your payment has been received. Payments should be made to the following bank account:

Bank:

ASB Bank

Account name:

LUSTIG LIMITED

Account Number:

12-3056-0186039-01

When making a deposit please use the auction number or your trader name as a reference, if you are unable to do so - let us know so we can identify your deposit quickly.

Please note that Payments normally take around 2-3 hours to show in our bank account. Please remember to send your delivery address, including all the necessary information we need to dispatch your purchase ASAP!

Eftpos/cash

Payment can be made by Cash or Eftpos at shop

Credit Card:

Only VISA and Master credit cards can be accepted. Please call us (09-6290324) or email us your credit card number, expiry data and name on card if you wish to pay by credit card.

Afterpay:

Payment can be made by Afterpay used Eftpos at shop

Lay by:

Lay by over 2 months is available on items over $50 at our discretion. Please ask before bidding.

We normally dispatch goods within 1-2 working days from receipt of payment (cleared funds).

Delivery usually takes 1-3 working days, depending upon your location. Please allow an extra business day for delivery to rural addresses.

If you do not receive your goods within these time frames please call or email us and we will Track and Trace for you.

Privacy:

Your details will not be passed onto any third parties at all under any circumstances. All information provided to Hewitt Violin Guitar Shop is considered private and confidential.

Disclaimer: While every effort will be made to ensure that the information on this website is kept current and accurate, we can't assume any liability for any inconvenience or loss caused by any errors or omissions concerning our products or services.

Do you have some Suggestions or Comments where we can improve? We are constantly trying to improve the Store. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

Once again, thank you for shopping with us.

Return or Refund Policy:

We will replace or exchange if:

1. Item is defective; or
2. Item is incorrectly described in the auction listing.

If we are unable to replace goods we will offer you the choice of

1. a credit or
2. a refund.

We will not refund if: You simply 'change your mind'; Item was 'not what you expected it to be' or 'not what you imagined it to be' (we may exchange at our discretion and a restocking fee may apply).

Please ask all questions before bidding. Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice.

If you receive defective or damaged goods then please contact us immediately. Please clearly advise what the problem is and include the following information: Invoice or Packing Slip Number, Item Description, Date of Purchase, Price Paid, a daytime phone number and if possible a photograph of the damage.

We will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically back to your bank account.

We aim for 100% customer satisfaction and will work closely with you to resolve any problems.

Damages or Loss in Transit:

Claims for damage or loss in transit must be made against the respective carrier as follows:

1. Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. In the case or shortage or damage please advise us within 48 hours.
2. We cannot accept liability for goods damaged or lost in transit however details of any claim should be advised to us immediately and we will work with the carrier on your behalf to obtain a successful outcome. We will work on your behalf with the carrier to ensure a positive result for you even though we cannot accept responsibility for damage in transit.

Warranty:

Unless otherwise stated, all goods come with a warranty of 6 months against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period from the date of dispatch will be repaired or replaced free of charge when the goods are returned to Hewitt Violin Guitar Shop nominated return address.

Goods must be returned at the buyer's expense. We recommend that you use a signature required track and trace service for return. Repaired or replacement goods will be returned to the buyer at Hewitt Violin Guitar Shop's expense.

This warranty applies only to manufacturer's defects and does not cover general wear and tear, improper use, damage caused through neglect or poor storage, or damage caused through unauthorized repairs.

Registered Name:

Hewitt Violin Guitar Shop

Address:

930A Dominion Road Mount Roskill, Auckland 2014

Opening time:

9:30 - 17:30 Monday - Saturday

Phone:

09-629-0324