Honey Whale

We offer a wide range of payment types to all riders. (Afterpay, Visa Card, Bank Transfer, Master Card, Link, Polipay, Eftpos)

All shipment with signature and tracking number. North island 1-3 Working days approximately. South island 2-5 Working days apporximately.

The terms in which the guarantee is granted must not be modified at any time, since this original or extended guarantee will be authorized only by Honey whale.

Limited warranty and maintenance does not cover any damage or malfunction of the vehicle caused directly or indirectly, by or as a result of deterioration, mistreatment, abuse, neglect, accident, maintenance, operation, improper storage or transportation, alteration or modification of hardware or software including, but not limited to, the following situations:

1. Failure to take the vehicle or perform repairs or service tasks at an authorized Honey whale Service Center
2. Accidents, collisions or blows produced to the vehicle with any object
3. Any repair, alteration or modification of the vehicle that has been improperly performed or the installation or use of fluids, parts or accessories by a person or service not authorized by Honey Whale.

This maintenance service and limited warranty do not cover any modifications or changes to software or hardware that have modified the original vehicle structure, materials, or normal usage habits.

1. Any damage to your vehicle’s hardware or software, loss of or damage to personal information or data uploaded to the vehicle resulting from unauthorized access to vehicle data or software from any source, including non-genuine spare parts or accessories, third-party applications, malware, viruses, bugs or any other form of cyber interference or attack.
2. Theft, vandalism or rioting.
3. Fires, explosions, earthquakes, windstorms, lightning, hail, floods or floods.
4. Driving on uneven, uneven, damaged or dangerous surfaces including, but not limited to, curbs, potholes, road works, debris or other obstacles or in competitions, races or auto cross or for any other purpose for which the vehicle is not designed.
5. Overloading the vehicle.
6. The environment or a fortuitous event including, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris (including pebbles), industrial waste, dust from railway bearings, salt, hail, floods, wind and (electrical) storms, acid rain, fire, water, pollution, lightning and other environmental conditions.

The warranty process may cover the partial or total replacement of the equipment, as long as it meets the required conditions and is within the coverage period.

If the product is not covered by the limited warranty, the Honey whale Authorized Service Center shall be entitled to charge the labor and material costs in accordance with the service level and material prices stipulated by Honey whale.

In the case of the above conditions that are not covered by the limited warranty, the Honey whale Authorized Service Center will inspect and confirm the impossibility of repairing or performing maintenance or ensuring stability after repair and the Service Center will provide a detailed explanation in advance about the impossibility of restoring the appliance to normal condition before carrying out the repair/maintenance.

In the event that the product does not comply with the conditions described or is outside the terms applicable to warranty, the customer may request receipt of the same for “review” covering a possible additional charge for the effects of transfer, review and replacement of damaged parts if required.

The user must ensure that the information provided is accurate. If the product fails due to deliberate deception by the end user, all responsibility shall lie with the end user.

Honey whale reserves the right to modify these Terms of Service at any time.

All E-bike and E-scooter offer 1 year warranty.

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy (excludes special order items). If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery. Special order items are excluded and cannot be returned / exchanged if you change your mind/purchase the wrong product by mistake.

Incorrectly supplied products

If you have been accidentally supplied the wrong product, PB Tech will supply the correct product (where it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer

Guarantees Act does not apply:

• to supply the correct product the incorrect product will first need to be returned to us;
• we will need to be notified within 7 days of purchase / delivery;
• the incorrect product supplied must be in resalable / unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 24 hours of delivery in order to be eligible for a replacement, credit or refund.

Products that are faulty upon arrival / first use or otherwise

If the product you received is faulty upon arrival or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product, or issue a credit / refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase / delivery.

Express warranty – Products that are faulty within the warranty period

Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Honey Whale will repair or replace your product or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us (NB there is no specific warranty period under the Consumer Guarantees Act).

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Restocking fees: In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the purchased price. Delivery, service and assembly fees are not refunded at all.

Bonus products and gift with purchase

Any bonus or free products offered as part of a promotion (including gifts with purchase) must be returned with the primary product as part of any warranty claim on the primary product that the bonus items were offered with if the claim will result in the primary product being refunded or a credit note offered. In addition, where bonus or free products offered as part of a promotion including gifts with purchase are subject to a warranty claim and cannot be repaired or replaced, the customer must return all bonus products along with the primary product the bonus products were offered with before a refund or credit note of the primary product will be issued. Where the bonus product is a gift card, the unused gift card must be returned with the primary product before a full refund will be offered. Where the gift card has been used, in whole or in part, Honey Whale will deduct the amount that has been used from the refund of the purchase price. For the sake of clarity, Honey Whale notes that it does not require the return of the gift card for a repair or replacement of the primary product. Without limiting any rights you have under the Consumer Guarantees Act:

• faulty goods will be subject to the normal return procedures for the specific brand being returned.
• freight charges will not be credited.

If you purchased online, we will arrange for collection of your incorrectly supplied/damaged goods. This will be at our cost where such charges are our responsibility under the Consumer Guarantees Act, Otherwise, you will be liable for all delivery and insurance charges incurred in respect of returned goods.

Honey whale reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.

Honey Whale will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, Honey Whale will not be held liable. Customers will be responsible for the return shipping and handling charge.

You need to send the original or a copy of receipt with your order.Please retain your tracking information for the parcel and allow 7 business days to process the refund on receiving the goods.

Any goods that are not in the original packaging, tags lost, damaged, or used will not be refund, and return shipping fee applied at customer’s cost. 1 Year Warranty Provided on electric scooters or electric bikes. This warranty only applies to the original owner of the Honey whale, or failing that, to the owner with the corresponding purchase receipt. The person who keeps the warranty policy, the receipt and the product will be the one who can make the guarantee effective. Present the invoice or receipt, which includes the specific data of the original purchase object. We will request a brief description of the failure, conditions of the product and / or packaging and we will turn the report to our warranty area, which will contact you to collect the necessary additional information (Image and / or Video).

This warranty does not cover damage or defects resulting from failure to follow the instructions in the owner’s manual, accidents (falls and/or shocks), misuse, neglect, abuse, commercial misuse, modification or improper assembly.

Electrical components are not subject to warranty if they were exposed to moisture.The product was used under conditions other than normal.This warranty does not cover normal wear and tear on your consumable products, for example:

Tires, inner tubes, brake pads, chains, hand accelerator, brake lever, among others.

This warranty does not cover parts damaged by an attempted repair unless performed by an authorized Honey Whale repair center.

This warranty does not cover any unauthorized modifications made and/or to its components.

Ph:09 222 3398 John

13F Piermark Drive, Rosedale, Auckland 0632 (Warehouse For pick up ONLY)