Joyful

Payment Options Made Easy We accept a variety of payment methods to make your shopping experience convenient:

• Afterpay
• Ping Payment
• Bank Transfer

Payment Instructions

• Payment details are automatically sent to all buyers at the time of purchase.
• We kindly request that payment be completed within 3 working days.
• When making a bank deposit, please ensure you include the exact auction number to avoid delays or confusion.
• To ensure smooth processing, please submit your delivery address via Trade Me ONLY do not send it via email.

Please note: Bank payments may take a few days to appear in our account, so we appreciate your patience during this time.

GST Invoice Available As a GST-registered business, we are happy to provide a GST invoice upon request.

Important Information

Customer Support: If you encounter any issues with your order, please contact us before leaving feedback. Our team is here to assist you and will do everything possible to resolve your concerns promptly and efficiently.

Shipping Options & Delivery Times: We offer a range of shipping options, with estimated delivery times clearly stated in each product listing. Please choose the method that best suits your needs.

• Auckland Warehouse: Delivery within 1–3 working days.
• China Warehouse: Reliable, fast shipping with delivery estimated at 7–14 Business working days.

Tracking Information: A tracking link will be emailed to you once your item has been dispatched. If you do not receive the notification, kindly check your spam or junk mail folder. Alternatively, feel free to reach out to us for assistance. We are dedicated to ensuring a smooth shopping experience for you!

Returns Policy

Customer Support: We’re here to help! If you experience any issues with your order, please contact us before leaving feedback. Our team is committed to resolving your concerns swiftly and ensuring your satisfaction.

Easy Returns to a New Zealand Address: Returning an item is simple and straightforward.

Damages and Issues:

• Please inspect your order upon receipt and notify us within 14 days if the item is defective, damaged, or incorrect.
• If your parcel has not arrived within 40 days of purchase, you are eligible for a full refund.

Customer Satisfaction: Your happiness is our top priority. If you are not fully satisfied with your purchase:

• You can return it for a refund or exchange it for an alternative item.
• For change of mind or mistake orders, the cost of return shipping will be the buyer’s responsibility.

Return Eligibility: To qualify for a return:

• The item must be in its original condition—unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required, and the return request must be made within 14 days of receiving the item.

Refunds and Exchanges:

• Shipping costs are refundable only if the item is defective.
• Approved returns may qualify for an exchange or a full refund.

How to Start a Return:

1. Contact us to request a return.
2. If approved, we will provide a return shipping label and detailed instructions for sending back your package.
3. Please note that items sent without prior authorization will not be accepted.

For further assistance or questions about returns, feel free to reach out to us anytime—we’re happy to help!

Standard Warranty Process

At Joyful Gift & More, we are committed to ensuring the quality and functionality of our products. Our warranty process is straightforward:

1. Warranty Authorization:

• Contact us to obtain warranty authorization.
• Provide all relevant information, including photos or verification of the issue from one of our service agents.

1. Minor Defects (Repairable):

• We will send replacement parts or refer you to one of our trusted local service agents for repairs.

1. Major Defects (Non-Repairable):

• We will replace the defective item or provide a refund.

We aim to repair or replace faulty goods promptly within their warranty period. If this isn’t possible within a reasonable timeframe, we will offer store credit or a refund.

Important Notes:

• Exceptions apply in cases of damage or misuse, including negligent operation, improper assembly, inadequate maintenance, unauthorized repairs, storm damage, and modifications.
• Coverage limitations apply for businesses, as well as items exposed to rust in sea spray zones, coastal environments, industrial contamination, or geothermal sulphur.
• Proof of purchase is required for all warranty claims, which are non-transferable.
• Freight damage or missing parts must be reported to us within 24 hours of delivery.

All warranty claims must be approved by Joyful Gift & More staff.

Refunds Once we receive and inspect your return, we will notify you of the refund status. If approved:

• Refunds will be processed to your original payment method.
• Please note: It may take additional time for your bank or credit card company to process and post the refund.

For further questions or assistance with warranties or refunds, feel free to reach out—we’re here to help!