All payments must be made within 3 days of auction closing.

To ensure fast processing, please:

• Use your name and reference number as the payment reference
• Send your delivery address via Trade Me

Payment Options:

• Direct bank transfer
• EFTPOS
• Cash (in-store)
• Credit cards – Visa & Mastercard

• We dispatch orders within 24 hours of receiving full payment
• Delivery takes 1–3 business days, depending on your location
• Tracked shipping for all orders
• No PO Boxes – please provide a physical address
• No shipping on Sundays or public holidays

Pickup available from Rosedale, North Shore – please contact us to arrange in advance.

Kids Mart Returns & Refund Policy

At Kids Mart, we are committed to providing quality products at affordable prices. Your satisfaction is important to us!

Change of Mind

Please choose carefully — we do not offer refunds or exchanges if you simply change your mind or select the wrong item.

Returns for Faulty or Damaged Items

We aim for 100% customer satisfaction, and in the unlikely event that your order arrives damaged or defective, we’re here to help.

We will offer a replacement or exchange if

• The item is damaged on arrival
• The item is faulty or defective
• You notify us within 7 days of receiving the item

Return Conditions

• Items must be returned in original packaging and unused condition
• Return shipping instructions will be provided once your return is approved

We’re Here to Help

We understand issues can happen, and we’ll do our best to resolve any problem quickly and fairly.

We truly value your feedback! We’ll leave positive feedback once your order is complete and dispatched, and we’d appreciate your positive feedback in return once you’ve received your item.

Your support helps us grow and serve you better!

Address:10 Airborne Road, Rosedale, Auckland Phone: 022 571 3757

Please contact us in advance to confirm before visiting or arranging a pickup.

This helps us ensure your order is ready and you receive the fastest service.