Knives Online

How long will my order take to ship?

Once your order is placed it will be dispatched within 2 - 4 business days from our dedicated warehouse, then collected by one of our freight partners to deliver to your door. Special Orders are dispatched from our warehouse within 2 - 3 weeks (Custom Orders). Bulky & Oversize Orders vary depending on the size and delivery carrier

Your parcel will be delivered by DLH ecommerce service or New Zealand Post. requiring the parcel to be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Notification of damaged, incorrect or missing products must be received within 72 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner.

Customs duty and/or gst may apply to purchases. Find out more at http://www.whatsmyduty.org.n

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.

Although rare, we understand that an order might need to be returned to us for a number of reasons. Please contact us before sending anything back to make sure the correct process is followed.

1.You changed your mind

• We offer a generous 30 day return policy for change of mind on selected items only. Some products cannot be returned due to health and sanitary reasons. Please check the listing first, and if returns are accepted, then you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
• Items returned must be in brand new, unused condition, in their original shipped packaging. Products must be unopened with original manufacturer seals still intact, or we cannot accept them back.
• Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you. 2.You received the wrong item, or it arrived damaged
• All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
• All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
• Please take photographs of the damage and send an email to mailto:orders@chaletessentials.com.au so we can report it to our insurer, carrier and fulfilment team. 3.The item is faulty
• Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.
• Should your product be faulty, we will happily replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

TEL: +61 2 9388 7803 - 9am - 5pm Mon –Fri (Sydney Australia Time). EMAIL: mailto:support@knives-online.com.au Or just send a message via trade me.